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LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced support for SAML/SAML2 based Single Sign-On (SSO) in the upcoming 6.1 release of LiveTime Service Manager and Help Desk. With the addition of support for Security-Assertion-Markup-Language, LiveTime now leverages existing investments in infrastructure deployed for Single Sign-On to validate user credentials, and streamline access to LiveTime Service Manager and Help Desk.
Papio-Missouri Natural Resource District in the state of Nebraska use a combination of NetSupport technologies to manage their IT infrastructure and support their ‘roaming’ workforce.
The challenge was two-fold:
- Decisions on the upgrade and roll-out of new technology relied on providing management with accurate up-to-the-minute Hardware and Software Inventory reports.
- A fast and reliable Remote Control solution was needed to support the districts workforce, many of whom work on the move and use a variety of machines including laptops and netbooks.
IT Manager Trent Heiser explained the reasoning behind the Districts decision to choose NetSupport; “We had tried a variety of solutions but constantly had connectivity issues trying to ‘remote-in’ to our various locations. Since deploying NetSupport Manager we’ve had no such problems, we have been able to support all sites in the district remotely saving us time....