Home Products Services Company Purchase Download Support Contact E-News  

 
SOLUTION SELECTOR
System Administration
Network Security & Prevention
Storage and Backup
Repair and Recovery
System Monitoring
Network Fax & Communications
Software Management
Hardware Management
HelpDesk Support Software
Education - Schools

Customer Success Stories

 

SERVAplex specialises in providing high-end software solutions for small to large enterprise customers. We offer the IT sector reliable, proven and best of breed  products and can provide the expertise to implement and support the high-end solutions required to ensure IT infrastructure reliability.

We maintain close relationships with our software and hardware partners, enabling us to provide an enhanced value service to all our customers.
 
Our sales and technical staff attend regular partner training courses to update and maintain the skills and knowledge required for our complete product range.

 
 
 
 
 

 Success Stories

 

A sample of case studies and quotes from customers and users of our range of software solutions:


Centennial Discovery


Kerry County Council
With 600 PCs spread across 40 sites, Kerry County Council turned to Discovery from Centennial Software to help manage its IT assets and ensure that IT staff know exactly where hardware and software is at any given time. pdf

118118
Fast growth and a need to carefully control both IT costs and risks led the UK’s largest directory assistance provider, The Number 118 118 to call on Centennial Discovery to provide a complete inventory of all IT assets. pdf

Cavan County Council
Cavan County Council has over 300 PCs located in 15 locations throughout the county. The number of users and devices attaching to the network has increased dramatically over the past 5 years. The introduction of IP Telephones in 2006 has resulted in 600 devices currently appearing on the network and this will grow in 2007 as they continue the rollout of IP Phones to additional offices.pdf

Lisney Auctioneers
The prospect of having to visit 180 desks obviously holds little appeal for John Daly, IT manager of Lisney Auctioneers.
Weighed against that concern, however, is a need to make sure that all of the software running on computers on those desks is legitimate, licensed and paid for — an issue common to every business that uses IT.There are stiff financial penalties — up to the prospect of prison time — for any company in breach of their licence agreements. pdf


Irish Cement
With Sarbanes Oxley compliance and cost management goals top of the IT management agenda, Irish Cement turned to Centennial Discovery to help provide a full and accurate report on IT assets and drive out unnecessary costs from the business. pdf
 
NetSupport Manager

Netsupport Manager Logo
user quotes

PC Advisor
Remote-control offerings aren’t exactly thin on the ground – XP Pro has one as standard, and there’s always free VNC (virtual network computing). But these are one-to one tools, not perfectly suited to the larger task of administering and supporting networks. For this, you need a product along the lines of NetSupport Manager pdf


Wellman International
NetSupport Manager came recommended, combining powerful PC
remote control with advanced desktop management functionality
leading to one of the fastest levels of ROI available on the market today.
With NetSupport Manager in place the IT team based in Mullagh, Kells, Co Meath can control unattended servers and PCs across a diverse network from Ireland to the Netherlands and France. pdf


Cresselle
Cresselle have multiple client sites where there is no standard remote control tool. Depending on the customer, “Sometimes it’s over dial-up where NetSupport outperforms others” said Diarmaid Flynn, Director.
NetSupport Manager’s(NSM) Gateway feature provides a means of connecting Clients and Controls across the Internet, thus delivering web based remote control without the need for modifications to existing Firewall configurations. There is no direct connection between the Client and Control, all data is passed via the Gateway. “It’s also very good as a back door entry into locations if the VPN falls over"  pdf
 
NetSupport School

user quotes

Blackrock College
Blackrock College students are now getting "hands on" training in the teaching classrooms using NetSupport School in their computer-training lab. pdf

FAS Training Authority
With NetSupport School,Teachers and Trainers can improve classroom instruction by centrally instructing their Students on their PCs, maintain Student attention by monitoring application and web usage and save time by quickly polling the class and
showing instant results.
"Before we put NetSupport School in place we had a number of, lets say nasty incidents in the class, it was very difficult to control and monitor the sessions." pdf
 
Zetafax

CCSI
Established in 1988 to develop and provide computer aided draughting, design and manufacturing systems and services,
CCSI is now one of the leading Engineering Software Houses in Europe. pdf

Irish Independent Article
Before e-mail became widely available as a commercial application, the fax was king when it came to high tech communications. Despite rumours of it's demise, the fax is still alive and kicking and playing a vital role in businesses as the example of one car dealership shows. pdf

E P Mooney
The implementation of Zetafax has reduced the costs and time, compared with sending a fax via a fax machine. The traditional method can take up to five minutes while sending a fax using Zetafax will take just one. That's an 80% time saving which has translated into a cost benefit. pdf


Kerry Ingredients
In common with many organisations, Kerry Ingredients Ireland has always used faxing as a vital means of communication. As the company expanded, the sheer volume of faxes received into the company reception grew to an unmanageable level. On receipt, faxes were manually stapled, collated and distributed to multiple recipients, and the process has become highly time-consuming, prone to delay and inefficient. pdf

Kingspan
Zetafax fax software allows Kingspan employees to send and receive faxes directly from the desktop.Typically this includes sending project proposals and instructions, schedule amendments and timesheets. Desktop-to-desktop faxing
also ensures that private documents like contracts and costings remain confidential.
Zetafax is also used by site managers and sales teams working off-site as faxes can be sent and received from a notebook computer. pdf


Ryanair
How to Get Information to Customers Quickly
Ryanair is committed to expanding their European routes and bringing low air fares for the first time to new European markets.
Communications need to be fast and efficient. Faxing is an integral part of obtaining customer specifications and providing information quickly and reliably. pdf


Leydons
With a team of 40, using stand alone fax machines was very time intensive, andalthough this was the best means of communicating with their vendors and customers, it was becoming a cost factor in their daily operations. It was important that they could use the least costly method of communication
while making sure that their orders were the first line of business when their vendors opened the following day. pdf


Independent Express Cargo Ltd.
Based in Dublin and Belfast, Independent Express Cargo has been providing distribution services between Ireland and the UK for over 20 years. The company has a strong focus on improving the service levels, efficiency and communication of its agents to drive up levels of customer satisfaction. pdf

 
Prism Deploy

Moeller Building Automation
After reviewing a variety of products Moeller Building Automation selected Prism Deploy from New Boundary Technologies. The company makes extensive use of the Prism Editor to create highly-reliable deployment packages, and can roll out a software package to the entire network in minutes. pdf

Nienburg Department of Public Roads
Nienburg Department of Public Roads selected Prism Deploy based in large part on its robust automation functionality and its ease-of-use. The department was also impressed with Prism Deploy’s level of granularity, and the security features included in the solution. pdf

Offergeld
By using Prism Deploy, Offergeld is realising significant efficiency improvements and dramatically reduced costs by eliminating the need to send technicians to twenty sites across Europe to perform software installs. The company has also used Prism Deploy to create standard desktop and server configurations that are easier and more cost effective to administer and manage. pdf
 
 
 
 

Product Index


 
Centennial Discovery
NetSupport Manager
NetSupport School
Zetafax
Prism Deploy