Best Practice Service and Support

LiveTime provides enterprise-wide solutions for delivering ITIL best practice customer service and support. Based around open standards and the latest Web 2.0 technologies, our products deliver unparalleled ease of use. Access is available using any major web browser regardless of platform.

Vendor Neutral

Supports all major operating systems, databases and browsers. Leverage your existing infrastructure by deploying on equipment you already own.

Web 2.0

LiveTime is not limited to Internet Explorer for access. We support Every browser on Every operating system for true portability and access from anywhere.

LiveTime supports every major web browser

Email Automation

LiveTime automatically manages incoming and outgoing email so that customers can raise calls via normal email. This includes full extraction and indexing of all attachments which are automatically appended to the incident.

Intuitive and Efficient User Interface

With support for ITIL best practices and an intuitive user interface, support teams have complete access to audit trails of every incident in just a few clicks. In fact, with LiveTime, technicians can log a call in as little as 10 seconds. In practice, most technicians do not require training or need to read a manual in order to get started.

The built-in self-service portal, comprehensive alerting system and knowledge infrastructure allow support staff to focus on solving more complex problems and let the system deal with common solutions to everyday problems.

No Client Fees

LiveTime does not charge based on the number of customers. Every installation includes the ability to support an unlimited number of customers.

Search Engine Technology

LiveTime can search through knowledgebase articles, incident notes, descriptions and attachments in a matter of milliseconds. The system is based on modern search engine technology and uses natural language query strings and fuzzy logic.

Since LiveTime can build knowledge base articles from existing documents you can build your own expert system in a matter of hours from virtually any text file such as PDF, MS Word, RTF, HTML, StarOffice etc.

Self Service

Reduce the overall cost of providing service and support by allowing customers to log calls directly through the customer portal. This includes access to the knowledge base, online forums and incident history.

User Management

LiveTime can dynamically synchronize with virtually any standard directory server so that you can authenticate and retrieve user information instantly within the application. This also includes support for multidomain servers.

No Administrator required

LiveTime does not require a full-time administrator or DBA to maintain or customize the application.