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Avensoft |
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HelpDesk Server
Basic Features
Help Desk Server is a web based
help desk software. You can use
it to set up an internal IT help
desk, facility help desk or
other type of help desk web
site. When other employees need
your service or when they
encounter problems with their
software, hardware or other
equipment, they can come to the
help desk web site to search the
knowledge base for information
or existing solutions to their
problems, or submit service
requests to you.
Help desk technicians come to
the web site to check their work
assignments and respond to
service requests. Help desk
managers come to the web site to
monitor and manage the help
desk.
Help Desk Server integrates with
your email system. It provides
customizable email notification
upon submission, assignment,
closing of a request. It can
also receive service requests
submitted by email. You can set
up an email account such as
helpdesk@yourcompany.com for
Help Desk Server.
Users can send requests to this
email address. Help Desk Server
imports them in to the database
as if they were submitted via
the web interface. Help Desk
Server can also integrate with
LDAP/Active directory for user
authentication.
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Advanced Features
Help Desk Server provides many
other advanced features
including discussion forum,
asset/inventory management, and
request type and location based
service request routing. Its
customizable Issue Escalator
automatically escalates high
priority service requests if
they are not closed within
certain time frame. Its
customizable Due Date Reminder
sends reminders to help desk
staff by email before the due
date of the service requests.
Help Desk Server is not an
ordinary help desk software. It
is purely web based. By
installing it on one computer,
you create a help desk web site
that everyone can access
instantly with their web
browser. It is not an ordinary
web based help desk software. It
comes with a web server, a
server side scripting language,
a development studio and the
source code for every web page.
All these make it easy to set up
and allow you to make any
customization you can imagine.
To see how great it is for
yourself, please
download a free trial.
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