SERVAplex
specialises in providing high-end software
solutions for small to large enterprise
customers. We offer the IT sector reliable,
proven and best of breed products and
can provide the expertise to implement and
support the high-end solutions required to
ensure IT infrastructure reliability.
We maintain close relationships with our software and hardware partners, enabling us
to provide an enhanced value service to all our customers.
Our sales and technical staff attend regular partner training courses to
update and maintain the skills and knowledge required for our complete
product range.
Avensoft
Service
Server
Basic Features
Service Server is a web based
customer service software. Use
it to set up a customer service
and support web site. Your
customers can come to the web
site to search the knowledge
base for information or
solutions to their problems.
They can also submit service
requests to you. Customer
service representatives come to
the web site to enter new
service requests, check their
work assignments and respond to
service requests. Service
managers come to the web site to
monitor and manage the service
operation.
Professional service providers
such as IT service providers can
use the system to keep track of
service work orders, assign
technicians to site visits,
record billable hours and
generate billing report to
export to QuickBooks.
Service Server integrates with
your email system. It provides
customizable email notification
upon submission, assignment,
closing of a service request. It
can also receive service
requests submitted by email. You
can set up an email account such
as support@yourcompany.com for
Service Server. Customers can
send requests to this email
address. Service Server imports
them in to the database as if
they were submitted via the web
interface.
Advanced Features
Service Server provides many
other advanced features. Its
customizable Issue Escalator
automatically escalates high
priority service requests if
they are not closed within
certain time frame. Its
customizable Due Date Reminder
sends reminders to service staff
by email before the due date of
the service requests.
Service Server is not an
ordinary customer
service/support software. It is
purely web based. By installing
it on one computer, you create a
service web site that your
customers can access instantly
with their web browser. It is
not an ordinary web based
service software. It comes with
a web server, a server side
scripting language, a
development studio and the
source code for every web page.
All these make it easy to set up
and allow you to make any
customization you can imagine.
