|
|
|
 |
 |
 |
|
|
|
|
|
Avensoft |
|
| |
|
nService
Web based help desk, customer
service and support software
nService is a web based
customer service and help desk
software that runs on IIS. It is
a great tool for you to provide
service and support to your
customers or other employees in
your organization.
Features include:
-
User self-help
-
Knowledge management
-
Service request management
-
Call management
-
Customer management
-
Product and service
management
-
Asset management
-
Service contract management
-
Service level agreements (SLA)
-
Reports
-
Service billing
-
Discussion forums
-
Calendar
-
Email integration
-
Active Directory integration
-
Multiple language support
-
Group based security
|
Enabling customers to help
themselves on your service
website
An effective service and support
website greatly decrease the
number of customer phone calls
and increase customer
satisfaction thanks to its
constant availability. Most
service websites only have a
list of frequently asked
questions mixed with marketing
information and a form to submit
service requests. They are not
very effective.
nService enables you to
build a focused, rich, and
effective service and support
website. Upon arrival, through a
series of questions and answers,
customers are guided to the
information they are looking
for. Information are made
available in question and answer
wizards or knowledge articles.
They are categorized by multiple
levels of services, products and
knowledge categories, further
making it easy for your
customers to find the
information that they need.
Enabling service technicians
to provide efficient services
In the event that customers do
need to submit service requests
to you, an effective service
management tool greatly improves
your service and support staff's
productivity in responding to
these requests. nService
provides request routing based
on service type, product,
priority and location so that
requests are routed directly to
the people who can best respond
to them. It keeps track of
service history and customer
asset information so that
service reps or technicians can
have a complete view of what has
happened.
nService enables you to provide
multi-faceted services such as
answering sales questions,
responding to product inquiries,
providing service and technical
support, answer billing
questions, etc., all within the
same tool. You have a complete
view of all interactions between
you and your customers.
Building an effective
intranet help desk website
In nature, an intranet help desk
website is no different from a
customer service support
website, except that it provides
services to other employees
within an organization.
Everything mentioned above
applies. Whether you work in the
IT department, facility
management department, or human
resources department, etc., you
can provide your services
through a nService powered
intranet help desk website.
The Windows authentication and
LDAP integration feature of
nService eliminates the need for
having an additional account for
internal users. Group based
security gives you complete and
yet easy control over the
security. Asset management
allows you to keep track of
asset repair and service
history. |
| |
|
|
 |
|
 |
|
|
 |
|
|
|
|
|
|
|
