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SERVAplex specialises in providing high-end software solutions for small to large enterprise customers. We offer the IT sector reliable, proven and best of breed  products and can provide the expertise to implement and support the high-end solutions required to ensure IT infrastructure reliability.

We maintain close relationships with our software and hardware partners, enabling us to provide an enhanced value service to all our customers.
 
Our sales and technical staff attend regular partner training courses to update and maintain the skills and knowledge required for our complete product range.

 
 
 
 
Itheon Products

The Heroix eQ Management Suite

 
 

Information 

The Heroix eQ Management Suite brings effective multi-platform infrastructure management within reach. This innovative software unifies management and monitoring across Windows NT/2000/.NET, Novell Netware, Unix, Linux, and OpenVMS platforms. It features exceptional intelligence that delivers results right out of the box, without the huge add-on consulting expense usually required to deploy and maintain a comprehensive infrastructure management product.
 


 

Key Features

Application Monitoring & Management
Enables rapid creation of sensors to monitor packaged and custom applications; no coding required

Server Monitoring & Management
Manages Unix, Linux, Window NT/2000/.NET, Novell NetWare, and OpenVMS operating systems

Database Monitoring & Management
Manages widely used databases including Oracle, SQL Server, SQL Server 2000, DB2, and Sybase Adaptive Server

Messaging Monitoring & Management
Manages popular messaging servers including Microsoft Exchange, Exchange 2000, and Lotus Notes/Domino

Web and eCommerce Monitoring & Management
Manages Web and eCommerce servers such as Apache Web Server, WebLogic, and Microsoft IIS
 

Infrastructure Monitoring & Management
Manages leading software infrastructure products, network devices, server hardware, and utilities

Reporting & Graphing, Service Level Agreements
Translates event and performance data into information for decision-making; includes 400+ built-in reports and graphs for CIOs, managers and system admins

Management Console
Commands and controls Heroix eQ software; includes event monitor, reporting & graphing, SLA reporting & graphing (see also below)

Emergency Access and Repair
Enables IT personnel to reach and repair systems whose GUI is inaccessible and would otherwise require a reboot—a capability available only from Heroix

Enterprise Connectors
Provides interfaces to enterprise frameworks such as Tivoli Enterprise, CA Unicenter TNG, and HP OpenView

Benefits

Built-in intelligence boosts effectiveness
The Heroix eQ design features "sensors" that continuously monitor specific details of an application or system. When a problem is detected or a threshold exceeded, the sensors execute the same steps that an experienced IT professional would use to resolve the issue.

Auto configuration speeds deployment
Heroix eQ's automated configuration keeps implementation time to a minimum. The software automatically discovers which applications are running on the monitored systems, then sets monitoring thresholds appropriate to each system's workload.

Task-driven interface saves time
A patent-pending, task-oriented user interface guides you through each and every task, providing context-sensitive help along the way. Novices and experts both save time accomplishing tasks with Heroix eQ.

Self-management reduces IT workload
Heroix eQ's sensors study the configuration and the workload of each system on an ongoing basis, and monitoring thresholds are adjusted accordingly, so infrastructure monitoring and management always operate at top effectiveness.

 
 
 

Product Index


Itheon Availability Manager
iAM:TotalView
iAM:QoS
iAM:Servers
iAM:Servers ER
iAM:Applications
iAM:Networks
iAM:Storage
RoboCentral
SysChecker
Heroix eQ
Itheon:PNC