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iAM:TotalView
iAM:TotalView gives a holistic view of your IT as it relates to
your business, correlating the IT components to your business services.
Thus when problems occur with any element of your IT it's immediately
clear which business services are affected. This way you are able to tell
at a glance what is happening within your business and what the priorities
are for problem resolution.
Why is this necessary?
Traditionally when a problem occurred within the IT department, it wasn't
obvious what affect it had on the business. Today when a problem occurs
within your IT environment - either with hardware, operating systems,
applications or networks - you need to know what business services are
affected. iAM:TotalView is a Service Level Management solution that allows
you to instantly see the state of your computer delivered "business
services", by linking problems with IT objects to business services (like
web services, accounts, e-mail). In short, iAM:TotalView lets you see the
"wood for the trees".
How does iAM:TotalView do this?
Using a simple GUI interface, you can define which IT
components belong to which Business Services. If a particular component is
shared by 2 services, then you can make multiple entries. When an alert is
sent regarding a particular component, then the services affected are
highlighted immediately, allowing you to focus on a Service centric view.
Drill down permits IT operations teams to find the exact problem and take
the appropriate corrective actions.
Correlation rules allow you to cater for disaster recovery situations,
where loss of a single element does not mean service failure.
Creating the model within iAM:TotalView that links Services to IT
components is not time consuming, and iAM:TotalView can dynamically add
previously unknown components as it receives alerts from them.
How does iAM:TotalView benefit my
business?
In today's IT centric business world, failure to deliver
service can cause financial loss. Losing an e-commerce site for just 1
hour can have catastrophic effects on business turnover and confidence.
There have been many well-documented examples of this in the e-business
revolution
iAM:TotalView offers you a
completely new view of infrastructure problem management - by business
service rather than by physical entity. This means that the business
impact of any given infrastructure problem can be seen at a glance, and a
clear understanding of the health of your business is always visible.
Additionally if you have SLAs (Service Level Agreements) in
place you will be able to see the state of compliance at a glance, and
also be able to assess the necessary steps needed to ensure you remain
compliant. |
