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LiveTime Help Desk |
Real Value for
Your Business
Help Desk provides an
enterprise-wide solution for
delivering complete employee I.T.
support for your organization.
Not only can LiveTime Help Desk
save you money in less than 3
months (the average time it
takes to cover the original cost
of the software purchase), it
can also help to:
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Reduce the cost of providing
service and support, which
includes both time and
resources
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Stretch your existing
support resources by an
average of 15-35%
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Improve end-user
satisfaction through timely
and accurate problem
resolution
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Scale a support
infrastructure to
accommodate unlimited users
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Provide service and support
24x7.
Rapid Deployment. Rapid
Results.
LiveTime Help Desk can be
deployed in a matter of hours,
not days or weeks. Better still,
we will assist you so you can
get on with running your
business or refer you to one of
our certified consultants.
LiveTime:
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Requires no complex server
configuration
-
Automatically configures
itself, you simply select
the database
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With its intuitive design is
easy to implement and
incredibly quick to train
new users
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Can be easily and
quickly customized to your
own needs. More detailed
customization can be
achieved using one of our
certified consultants
-
Has no need for expensive
database administration or
client software
-
Deploys on any standard web
server for seamless web
client access from any
platform.
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Quick, low-cost
integration with 3rd party
systems
LiveTime Help Desk provides
pre-integration with many third
party products, such as
Asset Management solutions,
and CRM systems. Using the
Web Services foundation, it
is possible to provide
additional integration with
simple edits to an XML file to
provide new functionality.
Fewer Modules. More
Features
LiveTime Help Desk comes with a
host of features out-of-the-box,
at no extra cost, including:
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Incident Management
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Configuration Management
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Asset Management
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Service Level Management
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Knowledge Management
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Management Reporting
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Employee Portal.
Low total cost of
ownership
LiveTime has been selected as
the sole support infrastructure
for global 2000 companies to
deliver around the clock
support. One of the principal
factors in the selection process
was the total cost of ownership.
By adopting modern, open, pure
web technologies, LiveTime
offers what is probably the
lowest total cost of ownership
in the industry.
Traditional help desk software
installation and consulting can
be more than 50% of the overall
cost of implementation. With
LiveTime this is less than 20%
and often less than 5% -
delivering significant and
immediate savings.
Long-term savings are even
greater, as the software
maintenance is straightforward,
with updates typically taking
less than 10 minutes and no
client updates or roll-outs
required. |
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