SERVAplex
specialises in providing high-end software
solutions for small to large enterprise
customers. We offer the IT sector reliable,
proven and best of breed products and
can provide the expertise to implement and
support the high-end solutions required to
ensure IT infrastructure reliability.
We maintain close relationships with our software and hardware partners, enabling us
to provide an enhanced value service to all our customers.
Our sales and technical staff attend regular partner training courses to
update and maintain the skills and knowledge required for our complete
product range.
LiveTime Help Desk
Asset Management and Discovery
Discover, manage and synchronize
your software and hardware
assets using industry leading
asset management tools and
LiveTime Help Desk. Once
imported into LiveTime Help Desk
proceed to transform your static
asset registers into a
fully-fledged service catalogue
by using LiveTime Help Desk
configuration editors to define
all key relationships between
infrastructure items.
Start with traditional
Asset Management
LiveTime Help Desk is now fully
integrated with the industry
leading asset management and
discovery systems including
LanDesk, Novell ZENworks and
Microsoft SMS.
Benefits of LiveTime Help Desk
asset management integration
include:
Re-use - Do not re-invent
the wheel - utilize your
existing software and
hardware registers by
allowing LiveTime Help Desk
to connect to and
synchronize with all major
asset discovery and
management tools.
Flexibility - LiveTime has
implemented an innovative
mechanism for importing
information from the
repository of any third
party RDBMS-based asset
management system. This
allows LiveTime to rapidly
integrate with virtually any
asset management tool on the
market.
Asset Management
Integration Engine (AMIE)
LiveTime's pioneering asset
management integration engine (AMIE)
allows LiveTime applications to
seamlessly integrate with
virtually any RDBMS-based asset
management system, including
LANDesk Management Suite, Novell
ZENworks, Microsoft Systems
Management Server (SMS) and
Centennial Discovery.
LiveTime's innovative mechanism
for importing and synchronizing
information from the repository
of any third party RDBMS-based
asset management system means
any organization can integrate
LiveTime with its preferred
asset management tool. This
unique approach to integration
allows LiveTime applications to
dynamically adapt to changes in
third party asset management
systems without requiring new
modules or adaptors.
Creating a totally new paradigm
in the industry, customers no
longer have to wait for the
vendor to provide integration to
little known or unsupported
asset management systems.
