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Open Standards
Open standards are publicly
available specifications
established by industry-wide IT
bodies for building hardware and
software products. By employing
the Standard, IT vendors
increase the compatibility
between hardware and software
components. Enterprises today
should demand open standard
solutions as they interoperate
with systems from multiple
vendors, extending the
capabilities of their IT
purchases.
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Vendor Neutral
Supports all major
operating systems, databases and
browsers. Leverage your
existing infrastructure by
deploying on equipment you
already own.
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True Web Based
Unlike competing products
LiveTime is not limited to
Internet Explorer for access.
LiveTime supports Every browser
on Every operating system for
true portability and access from
anywhere.
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E-mail Integration
LiveTime
automatically manages
incoming and outgoing email so
that customers can raise calls
via normal email. This includes
full extraction and indexing of
all attachments which are
automatically appended to the
incident.
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Intuitive and Efficient User
Interface
With support for ITIL best
practices and an intuitive user
interface, support teams have
complete access to audit trails
of every incident in just a few
clicks. In fact, with LiveTime,
technicians can log a call in as
little as 10 seconds. In
practice, most technicians do
not require training or need to
read a manual in order to get
started.
The built-in self-service
portal, comprehensive alerting
system and knowledge
infrastructure allow support
staff to focus on solving more
complex problems and let the
system deal with common
solutions to everyday problems.
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No
Client Fees
Unlike other vendors LiveTime
does not charge based on the
number of customers. Every
installation includes the
ability to support an unlimited
number of customers.
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Self Service
Reduce the overall cost of
providing service and support by
allowing customers to log calls
directly through the customer
portal. This includes access to
the knowledge base, online
forums and incident history.
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Search Engine Technology
LiveTime can search through
knowledgebase articles, incident
notes, descriptions and
attachments in a matter of
milliseconds. The system is
based on modern search engine
technology and uses natural
language query strings and fuzzy
logic. Since LiveTime can
build knowledge base articles
from existing documents you can
build your own expert system in
a matter of hours from virtually
any text file such as PDF, MS
Word, RTF, HTML, StarOffice etc.
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Contact Management
LiveTime can dynamically
synchronize with virtually any
standard directory server so
that you can authenticate and
retrieve user information
instantly within the
application. This also includes
support for
multidomain servers with
unlimited number of users.
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No Administrator
required
LiveTime Help Desk software does
not require a full-time
administrator or DBA to maintain
or customize the application.
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