Home Products Services Company Purchase Download Support Contact E-News  

 
SOLUTION SELECTOR
System Administration
Network Security & Prevention
Storage and Backup
Repair and Recovery
System Monitoring
Network Fax & Communications
Software Management
Hardware Management
HelpDesk Support Software
Education - Schools

Customer Success Stories

 

SERVAplex specialises in providing high-end software solutions for small to large enterprise customers. We offer the IT sector reliable, proven and best of breed  products and can provide the expertise to implement and support the high-end solutions required to ensure IT infrastructure reliability.

We maintain close relationships with our software and hardware partners, enabling us to provide an enhanced value service to all our customers.
 
Our sales and technical staff attend regular partner training courses to update and maintain the skills and knowledge required for our complete product range.

 
 
 
 
 

 

Open Standards

Open standards are publicly available specifications established by industry-wide IT bodies for building hardware and software products. By employing the Standard, IT vendors increase the compatibility between hardware and software components. Enterprises today should demand open standard solutions as they interoperate with systems from multiple vendors, extending the capabilities of their IT purchases.
 

Vendor Neutral

Supports all major operating systems, databases and browsers. Leverage your existing infrastructure by deploying on equipment you already own.
 

True Web Based

Unlike competing products LiveTime is not limited to Internet Explorer for access. LiveTime supports Every browser on Every operating system for true portability and access from anywhere.
 

E-mail Integration

LiveTime automatically manages incoming and outgoing email so that customers can raise calls via normal email. This includes full extraction and indexing of all attachments which are automatically appended to the incident.
 

Intuitive and Efficient User Interface

With support for ITIL best practices and an intuitive user interface, support teams have complete access to audit trails of every incident in just a few clicks. In fact, with LiveTime, technicians can log a call in as little as 10 seconds. In practice, most technicians do not require training or need to read a manual in order to get started.

The built-in self-service portal, comprehensive alerting system and knowledge infrastructure allow support staff to focus on solving more complex problems and let the system deal with common solutions to everyday problems.
 

No Client Fees

Unlike other vendors LiveTime does not charge based on the number of customers. Every installation includes the ability to support an unlimited number of customers.
 
Self Service

Reduce the overall cost of providing service and support by allowing customers to log calls directly through the customer portal. This includes access to the knowledge base, online forums and incident history.
 
Search Engine Technology

LiveTime can search through knowledgebase articles, incident notes, descriptions and attachments in a matter of milliseconds. The system is based on modern search engine technology and uses natural language query strings and fuzzy logic.  Since LiveTime can build knowledge base articles from existing documents you can build your own expert system in a matter of hours from virtually any text file such as PDF, MS Word, RTF, HTML, StarOffice etc.
 

Contact Management

LiveTime can dynamically synchronize with virtually any standard directory server so that you can authenticate and retrieve user information instantly within the application. This also includes support for multidomain servers with unlimited number of users.
 
No Administrator required

LiveTime Help Desk software does not require a full-time administrator or DBA to maintain or customize the application.
 

 
 
 

Product Index


 
HelpDesk
ServiceManager
Technology
Solutions
 
 
 
 
more info
LiveTime provides 100% web based service management, help desk and support software.
Supporting open standards, ITIL (IT Infrastructure Library), ISO 20000 and SOX (Sarbanes-Oxley) best practices enables organizations to improve the quality and efficiency of customer service and support.