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LiveTime Service
Manager |
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Change Management |
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Standardized Change
Control
"The Change Management
process ensures that
standardized methods and
procedures are used for
efficient and prompt handling of
all changes. This minimizes the
impact of change related
incidents on service quality.
Consequently, change management
aims to improve the day-to-day
operation of the organization."
LiveTime Service Manager ensures
all changes to the CMDB are
controlled and managed in
accordance to an organization's
documented change management
procedure. Change requests are
accepted by the change manager
and assigned a priority that
determines the lifecycle applied
to the RFC.
Business Oriented
Lifecycles
LiveTime Service Manager offers
granular control over the
business logic applied during
the change process. The fully
customizable lifecycles include
the assignment of relevant
technical staff at each
lifecycle stage, which provides
easily identified points of
contact.
At the final stage of
implementing a change,
LiveTime's tight integration
with the CMDB ensures
configuration management is
involved when updating
Configuration Item (CI)
information. |
Planned Outages
LiveTime provides full
visibility of current and
planned outages to reassure
customers about the availability
and reliability of its mission
critical IT services. Ready
access to the
post-implementation review
dates, promotes an environment
of continual improvement for the
service desk.
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