SERVAplex
specialises in providing high-end software
solutions for small to large enterprise
customers. We offer the IT sector reliable,
proven and best of breed products and
can provide the expertise to implement and
support the high-end solutions required to
ensure IT infrastructure reliability.
We maintain close relationships with our software and hardware partners, enabling us
to provide an enhanced value service to all our customers.
Our sales and technical staff attend regular partner training courses to
update and maintain the skills and knowledge required for our complete
product range.
LiveTime Service
Manager
Configuration Management
Infrastructure Modeling
"Configuration Management
provides a logical model of the
infrastructure or a service by
identifying, controlling,
maintaining and verifying the
Configuration Items in
existence."
LiveTime Service Manager has a
centralized Configuration
Management Database (CMDB) to
manage and control
infrastructure information. At
the simplest level the CMDB can
be used to store hardware,
software and document asset
details. At its most complex,
the CMDB can be configured as an
enterprise-wide IT business
service catalog defining
business services and the
supporting infrastructure.
Powerful Templates
The CMDB includes configuration
item (CI) Type templates that
can be customized to include
user-defined attributes.
The CI lifecycle editor allows
the transitional states of
different CIs to be
pre-configured, which determines
the states of change for each
CI. CI baselines can be set so
it can be returned to a previous
state, if required.
Service Catalogs
Service catalogs are defined
using LiveTime's advanced
lifecycle editors. These editors
allow authorized users to
establish all relevant CI
relationships/dependencies on
which business services are
built. LiveTime users refer to
these services when an incident
is generated. Technicians
navigate these relationships to
diagnose problems or perform
root cause analysis.
Integration
LiveTime's active CMDB can be
scheduled to automatically
synchronize with third party
asset discovery and management
tools. This ensures service desk
staff has access to the most
up-to-date infrastructure
information when working on
support issues.
LiveTime provides
100% web based service management, help desk and
support software.
Supporting open standards, ITIL (IT Infrastructure
Library), ISO 20000 and SOX (Sarbanes-Oxley) best
practices enables organizations to improve the
quality and efficiency of customer service and
support.
