SERVAplex
specialises in providing high-end software
solutions for small to large enterprise
customers. We offer the IT sector reliable,
proven and best of breed products and
can provide the expertise to implement and
support the high-end solutions required to
ensure IT infrastructure reliability.
We maintain close relationships with our software and hardware partners, enabling us
to provide an enhanced value service to all our customers.
Our sales and technical staff attend regular partner training courses to
update and maintain the skills and knowledge required for our complete
product range.
LiveTime Service
Manager
Problem Management
Proactive Problem
Prevention
"The process of Problem
Management diagnoses the
underlying cause of the
incidents identified by the
Service Desk. It arranges for
correcting errors in the IT
infrastructure and performs
proactive problem prevention."
At the heart of LiveTime Service
Manager, exists Problem
Management. Using a combination
of manual or proactive analysis
and automatic problem
identification, customers are
guaranteed to identify the root
cause of problems fast.
Impact Analysis
Tightly integrated with the CMDB,
the impact of problems on
business services can be traced
via the relationships defined in
the service catalog. The problem
management team is able to
update the problem record with
updated Configuration Item (CI)
information once the root cause
is established.
Further, Service Desk staff is
provided with full visibility of
all support processes, which
allow them to manage and
communicate the impact of
problems on business services
effectively.
LiveTime provides
100% web based service management, help desk and
support software.
Supporting open standards, ITIL (IT Infrastructure
Library), ISO 20000 and SOX (Sarbanes-Oxley) best
practices enables organizations to improve the
quality and efficiency of customer service and
support.
