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SERVAplex specialises in providing high-end software solutions for small to large enterprise customers. We offer the IT sector reliable, proven and best of breed  products and can provide the expertise to implement and support the high-end solutions required to ensure IT infrastructure reliability.

We maintain close relationships with our software and hardware partners, enabling us to provide an enhanced value service to all our customers.
 
Our sales and technical staff attend regular partner training courses to update and maintain the skills and knowledge required for our complete product range.
 
 
 
 
 
LiveTime Service Manager
Specifications
 
LiveTime applications are highly scalable and are designed to support hundreds of thousands of users and customers. Designed to run on multiple platforms, they can be deployed on a wide variety of hardware and software to maximize your existing infrastructure.
 
Oracle 8i and 9i IBM DB2
Microsoft SQL Server MySQL Database
Informix PostgreSQL
Ingres Sybase

Although the applications are designed to scale across multiple servers and environments only one machine is necessary to begin with. As your needs expand, you can add multiple instances and layers. These include the Application Server, Database and Web Server. As your needs increase further you can create clustered environments for even more power and redundancy.
 
Client Requirements

LiveTime applications support any client with Web browser access. No plugins, ActiveX controls or client side technology required.

Certified browsers include:
  • Netscape Navigator 7.x, 8.x
  • Internet Explorer 6.0, 7.0
  • Opera 8.0, 9.0
  • Safari 1.x, 2.x
  • OmniWeb 5.x
  • Camino 1.0 or later
  • AOL 7.0 or later
  • MSN 7.0 or later
  • Firefox 1.x, 2.0
  • Konqueror 3.4 or later
 

Supported Platforms

Deployment Platforms
  • Windows 2000, 2003 Server
  • RedHat Enterprise 2, 3, 4, 5
  • Fedora 4, 5, 6
  • SUSE Linux 9, 10
  • Ubuntu 5, 6
  • Solaris (x86,SPARC) 8, 9, 10
  • Mac OS X Server 10.3 or above
  • FreeBSD 4.8 or above
  • Novell NetWare 5 or above
  • HP-UX 10 or above
  • AIX 5 or above

System Requirements

  • 512MB of physical RAM
  • 1GB of available hard disk space
Application Servers
  • JBOSS 3.0 and above
  • Apache Tomcat 4.1 or above
  • BEA WebLogic 8.x or above
  • IBM WebSphere 4.0.4 or above
  • Sun Java System Application Server 7, 8
  • Oracle AS 10.1.3 or above
  • ATG Dynamo
  • Pramati 3.5 or above
  • JOnAS 4.1 or above
  • Geronimo 1.0M5 or above
Web servers
  • Sun ONE Web Server 6.0 SP2
  • Apache 1.3.9 or above
  • Internet Information Server 5.0 or above
Databases
  • Oracle 8.1.7, 9.2.0.5, 10g
  • DB2 8.x
  • SQL Server 7, 2000, 2005
  • MySQL 4.1, 5.x
  • Informix DS 9.2 and later
  • Ingres r3
  • PostgreSQL 8.x
  • Sybase ASE 11, 12.x
  • Sybase ASA 8.0 and later
Java
  • Version 1.4.2 or above
 
 
 

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LiveTime Service Manager
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LiveTime provides 100% web based service management, help desk and support software.
Supporting open standards, ITIL (IT Infrastructure Library), ISO 20000 and SOX (Sarbanes-Oxley) best practices enables organizations to improve the quality and efficiency of customer service and support.