SERVAplex
specialises in providing high-end software
solutions for small to large enterprise
customers. We offer the IT sector reliable,
proven and best of breed products and
can provide the expertise to implement and
support the high-end solutions required to
ensure IT infrastructure reliability.
We maintain close relationships with our software and hardware partners, enabling us
to provide an enhanced value service to all our customers.
Our sales and technical staff attend regular partner training courses to
update and maintain the skills and knowledge required for our complete
product range.
LiveTime Service
Manager
Service Visualisation
Dashboards
LiveTime Service Manager allows
you to visualize all aspects of
your service management
environment, from fully
customizable dashboards and
detailed reporting through to
relationship maps, visual
workflow editors and resource
utilization.
Dashboards can be configured to
suit your precise needs. Simply
configure the layout and the
type of report and instantly see
the results. The system even
provides drill downs into the
underlying data.
Relationship Maps
Use visual maps to quickly and
intuitively catalog your
organizations services and
supporting infrastructure.
Additionally, you may drill down
on individual Configuration
Items (CI's) to determine their
interdependencies and business
impact.
Visual Workflow
Editor
LiveTime's Visual Workflow
editor allows you to model
every business process
within your organization.
Choose from the many
predefined templates for
Incident, Problem and Change
management, or simply
develop your own, using
LiveTime's intuitive
graphical editor.
Resource Utilization
Monitor the system in real
time using LiveTime's
built-in diagnostics. See
who is logged in and from
where. Measure and tune
system performance on the
fly. You can also control
user sessions and monitor
system alerts.
LiveTime provides
100% web based service management, help desk and
support software.
Supporting open standards, ITIL (IT Infrastructure
Library), ISO 20000 and SOX (Sarbanes-Oxley) best
practices enables organizations to improve the
quality and efficiency of customer service and
support.
