LiveTime Service Manager enables enterprises to automate the service desk function using a combination of industry acknowledged best practices and best of breed technology. The LiveTime application automates the service desk process allowing users to submit, track and manage support workflows using web-based technologies founded on J2EE.

LiveTime Service Manager ensures IT Management is highly visible, customer focused and meets business requirements in a cost efficient manner.

This is achieved by the tight integration of the key elements of the ITIL guidelines, which allows support departments to be confident about its ability to manage a systematic and professional IT service.

Five core processes

LiveTime Service Manager provides fine-grain control over key business logic parameters for the following ITIL service support and delivery support processes:

• Incident Management
• Configuration Management
• Problem Management
• Change Management
• Service Level Management.

Organizations adopting ITIL best practices for its service desk operations can rely on LiveTime for implementing scalable ITIL processes. LiveTime adheres to the key elements of ITIL relating to implementing an automated support service, thus enabling organizations to focus on meeting and exceeding customer support expectations.