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LiveTime Service
Manager |
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Healthcare Solutions
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Every role within the health
sector relies on some form of
technology to fulfill the
obligations of providing quality
health care. To enable the rapid
delivery of these services, it
is crucial that all systems run
efficiently and effectively at
all times.
The support department is
responsible for infrastructure
availability away from the rest
of the organization. It is
imperative that it works as an
efficient and seamless unit to
enable other teams to focus on
the core business without
interruption. In the health
sector, the success or failure
of the IT support can be
determined within minutes, and
lives depend on the results.
Process
Ensuring uninterrupted online
delivery of patient data,
maintaining on-site resources,
managing the administrative
services of a hospital or
preserving the technology
infrastructure that keeps the
institution running, are
challenges of IT departments
everywhere.
Those charged with IT
support need to know where there
is a problem, resolve the case
and notify all parties concerned
as rapidly as possible.
Without proper processes,
support issues fall through the
cracks and pressure on staff
time increases, so a streamlined
and automated help desk is
essential. LiveTime Help Desk
does this and provides a
self-service customer portal
with knowledge management
technologies to empower staff to
resolve common support issues
on-the-go.
Accountability and
Compliance
LiveTime Help Desk has been
deployed in public hospitals,
private practices, tertiary
institutions and pharmaceutical
companies around the world. It
has streamlined support services
and provided complete audit
trails with a rapid return on
investment (ROI). With support
for ITIL best practices and
Sarbanes Oxley compliance
built-in, managers can be
confident that system not only
complies with that latest
regulations, but ensures the
timely delivery of services.
The increased efficiency and
ease of use of LiveTime Help
Desk has benefited everyone,
including Medical practitioners,
Administrators, IT staff and,
most importantly, the patients |
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