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LiveTime Service
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Solutions |
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Technology |
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With its flexible open-standards
technology and support for ITIL
best practices, LiveTime is
perfectly situated to grow with
your organization. It offers all
the functionality needed by your
technicians to manage their case
flow, freeing them to provide
the very best customer support
experience.
more .. |
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Education |
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Educators rely more and more on
technology to develop,
distribute and deliver content
to their students. In order to
provide a quality learning
experience, it is crucial that
these systems run efficiently
and effectively.
more .. |
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Healthcare |
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Every role within the health
sector relies on some form of
technology to fulfill the
obligations of providing quality
health care. To enable the rapid
delivery of these services, it
is crucial that all systems run
efficiently and effectively at
all times.
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Law |
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Certified for ITIL best
practices, LiveTime allows
customers from disparate
business units to articulate
their expectations of the
service desk. Whether citizens,
legal counsel, law enforcement
or court employees, the system
ensures that incidents are
managed according to their level
of criticality relative to the
service affected.
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Novell |
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LiveTime Support and LiveTime
Helpdesk have been "Yes
Certified" to run on Novell
NetWare 6.5. "This certification
will help NetWare users
implement a quality support
solution for either internal or
external customers within their
environment," said Rick Fowler,
NetWare product line manager for
Novell.
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Sarbanes-Oxley |
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LiveTime
can effectively help implement a
SOX compliant Service Desk
solution that adheres to
specific Control Objectives for
Information and related
Technology (COBIT) control
objectives covering the
operation of service desks.
LiveTime provides direct support
for managing the key IT
processes of service level
management, problem and incident
management, and with the process
of assisting and advising
customers.
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Sun |
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LiveTime
integrates with much of the Sun
enterprise J2EE technology stack
to provide scalable, high
performance ITIL Service
Management, Help Desk and
Support Desk deployments. The
Sun Java platform is an ideal
environment for LiveTime's
Incident, Configuration, Service
Level and Asset Management
processes.
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IBM |
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LiveTime integrates with IBM's
technology stack across all
operating systems to provide
scalable, high performance ITIL
Service Management, Help Desk
and Support. The IBM Java
platform is an ideal environment
for LiveTime's Incident,
Problem, Change, Configuration
and Service Level Management
processes.
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Virtualisation |
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LiveTime has developed a highly
optimized operating system
specifically for the delivery of
Java applications in virtual
environments such as VMware.
This concept is often referred
to as JeOS (Just Enough
Operating System) and pronounced
Juice.
Based around the latest Linux
kernel (2.6 series), ext3 file
system and VMware tools, the
operating system includes a
complete open source application
stack. The system includes Java
1.6, Apache 2.2 web server,
Tomcat 6.0 and PostgreSQL 8.2.
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iPhone |
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LiveTime provides out of
the box support for
Apple's iPhone. Field
technicians and
customers can now manage
support and change
requests on the road
using the iPhone. With
100% functionality on
the iPhone, LiveTime can
be customized with
specific column views
and provide true
mobility for on site
technicians and
customers. With direct
access to LiveTime's
Configuration Management
Database (CMDB), service
desk staff can access
the most up to date
infrastructure
information when working
on support issues
directly on the iPhone.
more ..
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