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LiveTime Service
Manager |
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Education Solutions
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Educators rely more and more on
technology to develop,
distribute and deliver content
to their students. In order to
provide a quality learning
experience, it is crucial that
these systems run efficiently
and effectively.
Whether it is ensuring
uninterrupted online delivery of
content, managing on-campus
resources or maintaining the
technology infrastructure to
keep the institution running,
the demands on support personnel
can be overwhelming. LiveTime
offers the perfect solution to
enable your technicians to
provide the best possible help
desk service for your
educational environment.
Escalation
Typically, in primary and
secondary schools the first line
of support is a teacher or staff
member, on campus, who has some
technical knowledge. They field
all support requests in addition
to their main role. Second level
support is escalated to a
district level help desk, either
by email or telephone, and the
process is tracked by a variety
of means ranging from post-it
notes to homegrown applications.
Process
Without proper processes,
support issues fall through the
cracks and pressure on staff
time increases, so there is a
good case for streamlining and
automating the help desk.
LiveTime Help Desk does all this
and provides a self-service
customer portal to further
empower your students and staff.
LiveTime Help Desk has been
deployed in public schools,
tertiary institutions, private
colleges and charter schools
around the world, enabling them
to provide a streamlined support
service with complete audit
trails and has a rapid return on
investment (ROI).
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