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Customer Success Stories

 

SERVAplex specialises in providing high-end software solutions for small to large enterprise customers. We offer the IT sector reliable, proven and best of breed  products and can provide the expertise to implement and support the high-end solutions required to ensure IT infrastructure reliability.

We maintain close relationships with our software and hardware partners, enabling us to provide an enhanced value service to all our customers.
 
Our sales and technical staff attend regular partner training courses to update and maintain the skills and knowledge required for our complete product range.

 
 
 
 
 
LiveTime Service Manager
 
IBM Solutions
 
LiveTime and IBM are committed to providing open standards infrastructure and solutions across the enterprise. LiveTime integrates with IBM's technology stack across all operating systems to provide scalable, high performance ITIL Service Management, Help Desk and Support. The IBM Java platform is an ideal environment for LiveTime's Incident, Problem, Change, Configuration and Service Level Management processes. IBM ITIL Service Management Solutions

Leverage Your Infrastructure


 
ITIL Service Management for i5/OS and OS/400
The operating system of any enterprise infrastructure is the key to stability, performance and scalability. LiveTime's native deployments on IBM i5/OS, OS/400, AIX and Linux enables customers to benefit from the many performance optimizations found on these platforms, and capitalize on a broader range of high-end servers based on the Power5+ and Intel processors.

Leveraging existing infrastructure is the most effective way to minimize the maintenance costs associated with disparate hardware and operating systems.


LiveTime and the iSeries


LiveTime and System i are a match made in heaven. IBM provides the entire enterprise infrastructure required for large scale LiveTime Service
Management deployments out of the box.

LiveTime runs natively on the i5 in 64 bits using the highly optimized Java Virtual Machine, integrated DB2 database, web and websphere application server.

In addition, LiveTime's ability to pre-integrate with IBM's Directory Server delivers centralized user management throughout the enterprise
 
 
 
 
 

Product Index


 
LiveTime
HelpDesk
SupportDesk
Technology
Solutions
 
Solutions
Technology
Education
Healthcare
Law
Novell
Sarbanes Oxley
Sun
IBM
Virtualisation
iPhone
 
 
 
 
LiveTime provides 100% web based service management, help desk and support software.
Supporting open standards, ITIL (IT Infrastructure Library), ISO 20000 and SOX (Sarbanes-Oxley) best practices enables organizations to improve the quality and efficiency of customer service and support.