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Service and Support
on the iPhone
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LiveTime provides out of
the box support for
Apple's iPhone. Field
technicians and
customers can now manage
support and change
requests on the road
using the iPhone. With
100% functionality on
the iPhone, LiveTime can
be customized with
specific column views
and provide true
mobility for on site
technicians and
customers. With direct
access to LiveTime's
Configuration Management
Database (CMDB), service
desk staff can access
the most up to date
infrastructure
information when working
on support issues
directly on the iPhone.
Reporting on the
Road
With on demand reporting
available at your finger
tips management and
technicians have access
to real time statistics
on the iPhone, assuring
adequate service
delivery at all times.
You can even view
dynamically generated
PDF documents by
clicking the PDF button
in any window.
Leverage your
Knowledge
LiveTime's built in
search engine provides
immediate access to
existing knowledge,
solutions, incident
notes, descriptions and
attachments in a matter
of milliseconds for
rapid problem resolution
on the road. A complete
expert system can be
produced in a matter of
hours by simply
uploading existing
documents such as PDF,
Word, RTF, HTML, Text
and StarOffice.
No plugins
required
LiveTime utilizes the
latest Web 2.0
technologies to generate
a rich user experience
on the desktop or the
iPhone. Subsequently, no
additional tools or
plugins are required.
Experience for yourself
why LiveTime has been
adopted by some of the
largest corporations,
governments and
educational institutions
across the world as the
defacto standard for
customer service and
support.
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