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LiveTime Service
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Law Solutions
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Dispute
Resolution
LiveTime Service Management can
be used to manage the dispute
resolution process within both
the State and Federal Court
systems. Providing case
management portals for law
enforcement and government
agencies, as well as guidance
for individuals, creates
significant efficiencies and a
streamlined approach to the
dispute resolution process.
Law Firms can also use LiveTime
for case management and IT
infrastructure support.
Best Practice
Certified for ITIL best
practices, LiveTime allows
customers from disparate
business units to articulate
their expectations of the
service desk. Whether citizens,
legal counsel, law enforcement
or court employees, the system
ensures that incidents are
managed according to their level
of criticality relative to the
service affected.
Accountability
The Configuration Management
Database (CMDB) provides the
ability to build a complete and
centralized Service Catalog.
This, combined with embedded
reporting allows individual
departments to measure
accountability, and monitor the
usage patterns of all services.
The service provided is also
rated against the expectations
set by service level agreements.
Open Standards
LiveTime's 100% web based
service management suite allows
the legal industry to capitalize
on the benefits of open
standards technology to provide
a streamlined service desk. The
suite includes Incident
Management, Configuration
Management, Service Level
Management, Knowledge Base,
Forums, and an integrated
reporting and Customer Service
portal. |
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