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SOLUTION SELECTOR
System Administration
Network Security & Prevention
Storage and Backup
Repair and Recovery
System Monitoring
Network Fax & Communications
Software Management
Hardware Management
HelpDesk Support Software
Education - Schools

Customer Success Stories

 

SERVAplex specialises in providing high-end software solutions for small to large enterprise customers. We offer the IT sector reliable, proven and best of breed  products and can provide the expertise to implement and support the high-end solutions required to ensure IT infrastructure reliability.

We maintain close relationships with our software and hardware partners, enabling us to provide an enhanced value service to all our customers.
 
Our sales and technical staff attend regular partner training courses to update and maintain the skills and knowledge required for our complete product range.

 
 
 
 
 
LiveTime Service Manager
 
Compliance
 
Sarbanes-Oxley and COBIT

The Sarbanes-Oxley Act was passed in July 2002. The most dramatic change to federal securities laws since the 1930s, the Act radically redesigns federal regulation of public company corporate governance and reporting obligations. It also significantly tightens accountability standards for directors and officers, auditors, securities analysts and legal counsel.
LivetIme Help Desk and Support Desk

Among the key changes most notable are the requirements for auditing. LiveTime can effectively help implement a SOX compliant Service Desk solution that adheres to specific Control Objectives for Information and related Technology (COBIT) control objectives covering the operation of service desks. LiveTime provides direct support for managing the key IT processes of service level management, problem and incident management, and with the process of assisting and advising customers.

Read Sarbanes-Oxley Press Release for Details

Basel II

The Basel II Accords are recommendations from the Basel, Switzerland, Bank for International Settlements' Basel Committee on Banking Supervision. They provide official guidelines for financial institutions that standardize measurements of credit risks, market risks and operational risk.

Basel II centers around the location of data, where it is stored, access to and tracking of data. LiveTime solutions provide a complete audit trail according to this set of guidelines for protecting the integrity of information within the system.
 
 
 
 
 

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LiveTime
HelpDesk
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Technology
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Solutions
Technology
Education
Healthcare
Law
Novell
Sarbanes Oxley
Sun
IBM
Virtualisation
iPhone
 
 
 
 
LiveTime provides 100% web based service management, help desk and support software.
Supporting open standards, ITIL (IT Infrastructure Library), ISO 20000 and SOX (Sarbanes-Oxley) best practices enables organizations to improve the quality and efficiency of customer service and support.