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LiveTime Service
Manager |
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Sun Solutions |
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 Sun
Microsystems and LiveTime are
committed to providing open
standards infrastructure and
solutions across the enterprise.
LiveTime integrates with much of
the Sun enterprise J2EE
technology stack to provide
scalable, high performance ITIL
Service Management, Help Desk
and Support Desk deployments.
The Sun Java platform is an
ideal environment for LiveTime's
Incident, Configuration, Service
Level and Asset Management
processes.
Scalabilty and
Performance
The operating system of any
enterprise infrastructure is the
key to stability, performance
and scalability. LiveTime
deployments on Sun's new Solaris
10 OS enables customers to
benefit from the many
performance optimizations found
in the 10 release, and
capitalize on a broader range of
high-end servers including AMD
Opteron, and SPARC based
systems.
Appliances
LiveTime has also partnered with
Sun to deliver the world's first
Service Management Appliance.
Based on Solaris 10 and leading
Sun Hardware, the system is
designed for organizations that
want a highly tuned,
pre-configured, hardened service
and support solution with no
maintenance.
Authentication Services
LiveTime's ability to
pre-integrate with Sun's Java
System Directory Server delivers
centralized user management
throughout the enterprise. In
addition, LiveTime will soon
announce support for Access
Manager, Sun's Identity
management system to provide
Single Sign On (SSO)
capabilities for all LiveTime
users.
Collaboration
Sun's Java System Collaboration
& Communication Suite includes
essential collaboration services
for the enterprise such as
email, instant messaging and
Calendar services. LiveTime
integrates seamlessly with many
of these services. With
automatic email parsing
built-in, users can effortlessly
manage calls raised from
specific devices, clients or
configuration items |
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