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LiveTime Support Desk |
Benefits
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Real Solutions in
Real-Time
LiveTime Support Desk provides
an enterprise-wide solution for
delivering complete customer
service and support. Ideally
suited to any medium to large
corporation with diverse user
needs and heterogeneous IT
environments that require
flexible browser-based access
for customers, technicians,
business partners, supervisors,
administrators and management.
More than ever, customers are
demanding more from your
organizations' service and
support infrastructure, and
LiveTime Support Desk can
stretch your existing support
resources by an average of
15-35%.
Real Value for Your
Business
Not only can LiveTime Support
Desk save you money in less than
3 months (the average time it
takes to cover the original cost
of the software purchase), it
can also help to:
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Reduce the cost of providing
service and support, which
includes both time and
resources
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Improve customer
satisfaction through timely
and accurate problem
resolution
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Scale a support
infrastructure to
accommodate unlimited users
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Provide global service and
support 24x7.
Rapid Installation
LiveTime Support Desk can be
installed and configured in less
than an hour in most cases,
simply requiring the
configuration of the back end
data store and application
server (supplied). By supporting
every major platform, LiveTime
gives any organization the
ability to convert to another
platform and/or data source in
the future.
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Unlimited scalability
As an open, vendor neutral
solution, LiveTime Support Desk
does not lock users into any
specific hardware or software.
Currently supporting every
server, operating system and
database vendor, the system can
scale infinitely to support as
many users as required with full
redundancy and fail over
techniques using a combination
of clustering and replication.
Quick, low-cost
integration with 3rd party
systems
LiveTime Support Desk provides
pre integration with many third
party products, such as CRM
systems. Using the
Web Services foundation, it
is possible to provide
additional integration with
simple edits to an XML file to
provide new functionality.
Fewer Modules. More
Features
LiveTime Support Desk comes with
a host of features
out-of-the-box, at no extra
cost, including:
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Incident Management
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Configuration Management
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Service Level Management
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Knowledge Management
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Management Reporting
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Business Partner Access
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Employee Portal.
Low total cost of
ownership
LiveTime has been selected as
the sole support infrastructure
for global 2000 companies to
deliver around the clock
support. One of the principal
factors in the selection process
was the total cost of ownership.
By adopting modern, open, pure
web technologies, LiveTime
offers what is probably the
lowest total cost of ownership
in the industry.
Traditional service and support
software installation and
consulting can be more than 50%
of the overall cost of
implementation. With LiveTime
this is less than 20% and often
less than 5% - delivering
significant and immediate
savings.
Long term savings are even
greater, as the software
maintenance is straightforward,
with updates typically taking
less than 10 minutes and no
client updates or rollouts
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and improving customer satisfaction. Satisfied
customers lead to referral sales and a subsequent
increase in revenue.
