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LiveTime
Support Desk |
LiveTime Feature Comparison
|
LiveTime products
are available in 4 separate
editions. Choose the one that
best meets your needs.
|
|
|
Express
|
Support Desk
|
Help Desk
|
Service Manager
|
|
General
|
|
Technician Limit
|
5 |
Unlimited |
Unlimited |
Unlimited |
|
Unlimited Customers
|
Yes |
Yes |
Yes |
Yes |
|
SQL Database
|
Embedded |
Any |
Any |
Any |
|
Web Services API
|
No |
Yes |
Yes |
Yes |
|
Asset Management
Integration |
No |
No |
Yes |
Yes |
|
LDAP/AD Integration
|
No |
Yes |
Yes |
Yes |
|
ITIL Certified
|
No |
No |
No |
Yes |
|
High Availability Option
|
No |
Yes |
Yes |
Yes |
|
Visual CMDB Relationship
Maps |
No |
Yes |
Yes |
Yes |
|
Customizable
|
Limited |
Yes |
Yes |
Yes |
|
Available as an
Appliance |
No |
Yes |
Yes |
Yes |
|
Supported Platforms
|
Windows |
Any |
Any |
Any |
|
Workflows
|
|
Workflow visualizations
|
No |
Yes |
Yes |
Yes |
|
Multiple workflows per
process |
No |
No |
No |
Yes |
|
Assign OLAs & UCs to
workflow states
|
No |
No |
No |
Yes |
|
Processes
|
|
Configuration Management
|
Yes |
Yes |
Yes |
Yes |
|
Incident Management
|
Yes |
Yes |
Yes |
Yes |
|
Problem Management
|
No |
No |
No |
Yes |
|
Change Management
|
No |
No |
No |
Yes |
|
Service Level Management
|
Basic |
Basic |
Basic |
Yes |
|
Finance
|
|
Purchase Orders
|
No |
No |
Yes |
Yes |
|
Invoices |
No |
Yes |
No |
Yes |
|
Maintaining Contract
|
No |
Yes |
Yes |
Yes |
|
Reporting
|
|
Third Party Reporting
available |
No |
Yes |
Yes |
Yes |
|
Native Excel and PDF
export |
Yes |
Yes |
Yes |
Yes |
|
Dashboards |
Fixed |
Yes |
Yes |
Yes |
|
Built-in Reports
|
75 |
150 |
150 |
300+ |
|
Automation
|
|
Closed loop Email
management |
Yes |
Yes |
Yes |
Yes |
|
Derived Priorities
|
No |
Yes |
Yes |
Yes |
|
Incident Analyzer
|
No |
No |
No |
Yes |
|
Scheduled Reporting
|
No |
Yes |
Yes |
Yes |
|
Group Templates
|
No |
Yes |
Yes |
Yes |
|
Quick Calls |
Yes |
Yes |
Yes |
Yes |
|
Service Portals
|
|
Public Knowledgebase
|
Yes |
Yes |
Yes |
Yes |
|
Online Forums
|
No |
Yes |
Yes |
Yes |
|
Outages |
No |
No |
No |
Yes |
|
Planned Outages
|
No |
No |
No |
Yes |
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