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Certifications |
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As
part of LiveTime's commitment to
vendor neutral solutions,
LiveTime tests on a wide variety
of systems, platforms and
architectures. We spend
significant time ensuring the
highest level of compatibility
and integration. As a part of
this process LiveTime passes
many vendor certification
programs.
Certifications for LiveTime
Help Desk, LiveTime Support Desk
include:
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PinkVerify™ ITIL
Certified
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LiveTime Service Manager
v4.0 has received
PinkVerify™ Service
Support ITIL
Certification from Pink
Elephant. Service
Manager v4.0 has been
certified for the
following core ITIL
processes: Incident,
Problem, Configuration,
and Change Management.
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Java Enterprise System
Ready
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The Java Enterprise
System from Sun
Microsystems provides
the key infrastructure
and services required by
an organization. This
pre-integrated software
includes email,
applicaton servers,
network identity and
collaboration services.
LiveTime Support Desk
and LiveTime Help Desk
work seamlessly with the
Java Enterprise System
to provide a complete
customer service and
support solution. |
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Red Hat Ready
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LiveTime has received
Red Hat Ready status
from Red Hat Software.
LiveTime Support Desk
and LiveTime Help Desk
deploy right out of the
box, having already been
fully tested and
certified against a wide
range of hardware
platforms. Current
Certified against Red
Hat Enterprise 2.1, 3
and 4
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Novell NetWare
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LiveTime Support and
LiveTime Helpdesk have
been "Yes Certified" to
run on Novell NetWare
6.5. "This certification
will help NetWare users
implement a quality
support solution for
either internal or
external customers
within their
environment," said Rick
Fowler, NetWare product
line manager for Novell.
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J2EE Certified
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LiveTime Support and
LiveTime Helpdesk have
been certified by Sun as
J2EE applications that
meet or exceed the
testing criteria
outlined at
http://java.sun.com/j2ee/verified.
The Java-verification
authenticates LiveTime's
compatibility with all
Java 2 Platform,
Enterprise Edition
(J2EE) technologies and
platforms, and confirms
that LiveTime Help Desk
and Service Desk are
true 'Write Once, Run
Anywhere' Java
applications.
View Enterprise
Directory Listing.
Java and the Java
Powered logo are
trademarks or registered
trademarks of Sun
Microsystems, Inc. in
the United States and
other countries. |
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