SERVAplex
specialises in providing high-end software
solutions for small to large enterprise
customers. We offer the IT sector reliable,
proven and best of breed products and
can provide the expertise to implement and
support the high-end solutions required to
ensure IT infrastructure reliability.
We maintain close relationships with our software and hardware partners, enabling us
to provide an enhanced value service to all our customers.
Our sales and technical staff attend regular partner training courses to
update and maintain the skills and knowledge required for our complete
product range.
LiveTime
Customisation
All LiveTime Service solutions
may be fully customized to suit
your organization.
Level 1: Branding
At the most basic level,
Administrators can modify the
application workflow and
configuration to fit your
environment. This is achieved
through the administrator
interface using a series of
toggles, fields and switches.
Custom banners can be uploaded
so the application is branded
for your organization.
Level 2: Style
The second level of
customization is available via
direct edits to the Cascading
Style Sheets (CSS) within the
system. The CSS provides
multiple levels of control for
changes to the look and feel of
the application. That is, you
can choose to customize only the
public areas, customer logins or
just the technician interface.
Using LiveTime's "Customization
and Style Guide", it is a very
simple process to tailor the
product to your needs with
complete control of every font,
menu and window in the system.
All that is required is some
knowledge of CSS Level Two.
With complete separation of
style from content LiveTime
makes it possible to control the
entire layout of the product so
that major elements can be moved
around if desired. You can even
control the background tiles on
each window to provide a unique
look for your organization
Level 3: Content
Level 3 provides the greatest
level of control and access to
every template within the
product. This is for advanced
users only, and provides
complete access to every page
and its content. This level of
customization is available to
consultants and partners, as it
requires specialist training
from LiveTime personnel.
Standards based
LiveTime uses the W3C standards
CSS level 2 and
HTML 4 to provide complete
control of the application.
Supported by all modern browsers
LiveTime provides full access to
the elements of every page.
If you are just getting started
with CSS and would like to learn
how it can be used to customize
LiveTime products we highly
recommend the tutorials from
Western Civilization.
LiveTimes' service
solutions are designed around a core philosophy;
that they are easy to use and customize. We
believe you should not have to spend significant
resources (often twice as much as the original
software) on making the solution work for your
organization.
LiveTime products are ready to use as soon as
they are installed. You simply choose the level
of customization required, from simple branding
to changes in screen layout and design.
No matter what level of customization you desire
LiveTime can assist you. All that is required is
a simple text editor to get started.
