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LiveTime |
Best Practice Service and
Support |
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LiveTime provides
enterprise-wide solutions for
delivering ITIL best practice
customer service and support.
Based around open standards and
the latest Web 2.0 technologies,
our products deliver
unparalleled ease of use. Access
is available using any major web
browser regardless of platform.
Vendor Neutral
Supports all major
operating systems, databases and
browsers. Leverage your
existing infrastructure by
deploying on equipment you
already own.
Web 2.0
LiveTime is not limited to
Internet Explorer for access. We
support Every browser on Every
operating system for true
portability and access from
anywhere.
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Email Automation
LiveTime
automatically manages
incoming and outgoing email so
that customers can raise calls
via normal email. This includes
full extraction and indexing of
all attachments which are
automatically appended to the
incident.
Intuitive and Efficient
User Interface
With support for ITIL best
practices and an intuitive user
interface, support teams have
complete access to audit trails
of every incident in just a few
clicks. In fact, with LiveTime,
technicians can log a call in as
little as 10 seconds. In
practice, most technicians do
not require training or need to
read a manual in order to get
started.
The built-in self-service
portal, comprehensive alerting
system and knowledge
infrastructure allow support
staff to focus on solving more
complex problems and let the
system deal with common
solutions to everyday problems.
No Client Fees
LiveTime does not charge based
on the number of customers.
Every installation includes the
ability to support an unlimited
number of customers. |
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Search Engine Technology
LiveTime can search through
knowledgebase articles, incident
notes, descriptions and
attachments in a matter of
milliseconds. The system is
based on modern search engine
technology and uses natural
language query strings and fuzzy
logic.
Since LiveTime can build
knowledge base articles from
existing documents you can build
your own expert system in a
matter of hours from virtually
any text file such as PDF, MS
Word, RTF, HTML, StarOffice etc.
Self Service
Reduce the overall cost of
providing service and support by
allowing customers to log calls
directly through the customer
portal. This includes access to
the knowledge base, online
forums and incident history.
User Management
LiveTime can dynamically
synchronize with virtually any
standard directory server so
that you can authenticate and
retrieve user information
instantly within the
application. This also includes
support for multidomain servers.
No Administrator
required
LiveTime does not require a
full-time administrator or DBA
to maintain or customize the
application. |
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