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LiveTime |
Web
Services
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LiveTime applications are built
upon a web services
infrastructure that enables
integration with a wide range of
products. LiveTime is constantly
opening up more services to the
end user, making it possible to
log new incidents, retrieve
configuration items or
authenticate users.
Incident Creation Service
Using LiveTimes' Incident
Creation Service allows
incidents to be logged from any
3rd party application or
product. This makes it possible
for equipment to register
problems as soon as they are
discovered. For instance, a
router maybe starting to fail so
it sends a message to LiveTime,
which logs the call and
allocates it to a technician,
automatically escalating the
case based on severity.
Other scenarios include software
that automatically log incidents
on designated problems, or
custom portals that log
incidents with a custom
interface designed to your
requirements. The possibilities
are endless. |
|
 Web
Services White Paper (216kb) |
Asset Management
The Asset Management
API allows integration with 3rd
party products enabling LiveTime
Help Desk to maintain an
up-to-the-minute list of current
Assets within an organization.
Out-of-the-box LiveTime provides
integration with LANDesk,
ZENworks, Centennial, InControl
and Microsoft SMS Server through
the
Asset Management Integration
Engine (AMIE). Custom
support is also available for
3rd party integrators and anyone
wishing to add support for other
systems.
Authentication
Using the Authentication gateway
LiveTime products can integrate
with any LDAP or Active
Directory Server. Supporting
Anonymous, SASL and SSL
authentication and individual
mappings, it is possible to
control every aspect of user
login and security.
This gateway makes it possible
to use mixed login techniques
for different users or groups
and connects with any 3rd party
server to validate user access |
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What are Web Services
Web services are self-contained
business functions that operate
over the Internet. They are
written to strict specifications
to work together and with other
similar components. Each method
on the component appears as a
URL and may return data (perhaps
an XML document) and accept
parameters. Some of the more
established functions include
messaging, directories of
business capabilities, and
services. This technology is
based on the open SOAP (Simple
Object Access Protocol)
specification, so the
server-side components can be
available to virtually any
client, regardless of language
or platform.
Web services are important to
business because they enable
systems from multiple vendors to
communicate with one another and
reduce the risks associated with
relying on one vendor for
services. Web services give
companies the ability to do more
business electronically, with
more potential business
partners, in many different ways
than before, and at reasonable
cost.
Because Web services are written
according to standards, all
parties work from the same basic
design. Companies then add value
and business advantage to the
basic design to meet the needs
of their customers. For example,
a company can offer its
suppliers the capability to view
inventory levels of products so
stocks can be replenished
without the customer generating
separate purchase orders. Web
services provide the basic
messaging and
service-description functions
for this kind of electronic
relationship, but the suppliers
can also build on these basic
features to provide better
services to the customer. Also,
companies can extend these
capabilities to other trading
partners for easy business to
business interactions. |
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