Customer Service teams need to provide excellent service. But customers are not willing to wait, and increasingly demand an immediate response to their questions and queries.

Zetadocs PDF helps Customer Service teams to focus on providing excellent quality service, so more customers are satisfied quickly, which in turn means more loyalty, repeat business and greater profits.

• Exceed customer expectations
  Respond quickly to requests for information such as copies of statements, brochures and confirmation letters
• Save time and money
  Send out your information instantly by email, instead of preparing paper documents and sending by mail
• Offer customers a choice
  Ask them how they wish to receive communications - paper, email (PDF) or fax (Zetafax)
• Send PDF documents by email instead of posting paper
  Send welcome letters and surveys to your customers with a personalized covering letter by email
• Deliver better customer support
  Send product help documents and cover letters direct from a central document library
• Handle complaints immediately
  Email your response as a professionally formatted PDF on company letterhead instead of, or as well as, by post
• Timely reminders
  Inform customers about the need to renew a service contract or confirm an appointment by emailing them a professional letter on company stationery
• Personalize your approach
  Select relevant pages from your catalogue to create a tailored response to a specific customer or product query