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“Choosing
NetSupport 24-7 was an
obvious choice for
Concise IT. Our
reputation for high
level Network Support
needs to be backed by
the very best tools.
NetSupport 24-7 helps us
to meet all our
customers’ demands – and
then some !"
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“Having customers with
very different levels of
computer knowledge,
the ability to take
remote control of a
customers computer is a
true blessing.
This feature was the
main reason we chose
NetSupport 24-7. Our
customers are impressed
by the functionality,
and by its speed.”
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“Complete
customer satisfaction is
a cornerstone upon which
the business of NYK has
been built. As such we
are delighted to note
that the implementation
of NetSupport 24-7 has
helped us resolve
customer issues more
quickly and efficiently
than has been possible
before and so help in
our mission to provide
excellent customer
service.
We evaluated a
number of different
options before before
taking out a
subscription with
NetSupport 24-7. In
our opinion the
combination of
performance, price
and functionality
made this solution
the clear winner in
our tests."
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“Once we started
providing the NetSupport
24-7 service to our
customers, the time it
takes to come to a
resolution has dropped
dramatically. This makes
customers much happier.
I have had comments
like:
“This is SO cool !”,
“Wow, you can do that ?”
and “Thanks for taking
care of this so
quickly!”
The additional
feedback we’ve
received from our
customers is priceless."
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“With
NetSupport 24-7
we were
able to undertake
a serious evaluation
of the product without
paying license fees or
being hassled by
salesmen.
Then, when we
had a technical
query while
we were still
evaluating, we
found ourselves speaking
to real
people who were
interested in our
problem and helped resolve
it.
This gave us the
confidence that
NetSupport would be
good to deal with in
the long term."
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“We provide on-line help
to our customers and we
needed to have remote
access to their
computers. In this
sense, NetSupport 24-7
is perfect because our
customers, who often are
not advanced users, can
easily grant us access
to their machines
thus allowing us to
solve their problems
quickly.
Additionally, this same
remote control feature
allows us to update the
files required to carry
out our services. NetSupport
24-7 is ideal for
support Hotlines."
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“As
one of the South East's
leading independent IT
reseller and support
companies we required a
comprehensive software
support solution for
servicing our remote
clients.
NetSupport 24-7 ticked
all our boxes. It had
the functionality and
price point that we were
looking for.”
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“After
we evaluated several
tools for remote support
our choice for
NetSupport 24-7 was
simple because it was
the only solution that
could meet our demands.
- Support from
anywhere to anywhere
- Inexpensive but
full of
functionality
- Easy to use
- High speed
communication
IT Quality can
now give our
customers, who are
spread out over a
large area, quick
support for a low
cost. Customers we
have used it on have
been very impressed
over the simple way
they can get quick
help. Our
technicians like the
product a lot and
would not be without
it."
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“NetSupport 24-7 has
reduced our onsite
visits dramatically
as we now only need to
visit clients that have
no internet
connectivity.
Using NetSupport 24-7 is
invaluable as we can now
access clients from
virtually any computer,
anywhere, anytime and it
is no longer essential
to carry a laptop."
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“Since
using NetSupport 24-7 we
have been able to offer
an improved level of
service to our existing
and potential customer
enquiries regardless of
where they are in the
world.
With just one click on
the "chat" button on our
homepage
www.memoryland.biz
they are in contact with
us and we are able to
provide them with an
immediate response to
any questions or support
requirements they may
have.
In our opinion this has
helped Memoryland
provide an excellent
service as well as
providing a very cost
effective way of
supporting our customers
and helping us to keep
our pricing extremely
competitive"
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“....we
have welcomed this new
technology and it has
helped improve both our
response times and
efficiency.
Our engineers can now
respond to calls from
anywhere in the world.
NetSupport24-7
is a very powerful tool"
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"Thanks to
NetSupport 24-7, the
problems with distances
are gone! All our
customers are within
range instantly.
Our technicians who used
to respond to customers
within 4 hours, can now
do it in minutes with a
single click."
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"A
growing service provided
to clients is IT support
and so it was a natural
choice to use NetSupport
24-7 to improve the
resolution speed and
quality of service to
our clients.
Already our clients are
noticing the benefit
from the decrease
in resolution times as
we are no longer reliant
on site visits to
rectify problems."
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"Digital
Networks' Support
Centers in the US and
Europe can now support
more customers, more
quickly and at a lower
cost by using NetSupport
24-7.
We use NetSupport 24-7
as a tool for both
remote problem-solving
and for customer
training on our hardware
and software products.
We highly recommend it".
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"As
a secondary school
supporting over 900
computers and 15 feeder
schools we needed a
feature rich product at
a price that an
educational
establishment could
afford.
NetSupport 24-7 gives us
the functionality to
support our users
anytime and anywhere,
without the need to
pre-configure the remote
site.
It does everything we
want and more.”
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"We had been looking for
a way to support our
customers more
efficiently for several
weeks before coming
across NetSupport 24-7.
One of our goals was to
provide a cost effective
solution without
compromising the quality
of service our customers
have come to expect. We
were immediately
impressed with the ease
of use and features it
provided.
The money we have saved
in the first few weeks
of using NetSupport 24-7
has paid for the entire
year of service. NetSupport 24-7
is one of our best
investments."
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"Avoiding long phone
client calls with
lengthy explanations on
"How to" has always been
a goal of ours, we have
now achieved our goal by
subscribing to
NetSupport 24-7 .
Not only do we now
resolve our customers
problems more
efficiently, and free up
our phone lines for
sales instead of
support, but our clients
also see how we did
it, therefore the
support session doubles
up as a teaching aid.
"
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"NetSupport
24-7 allows our Network
Operations Center to
respond to our clients
instantaneously.
By using the front line
chat session; followed
up with the remote
control capabilities we
are able to quickly
respond and resolve
client issues.
"
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"IT@Spectrum
Ltd
specialise in the
supply, installation and
support of Canon digital
office equipment and
software solutions. As a
customer focused,
service driven
organisation we offer
quality products &
services and expect the
same high standards in
the tools we use.
We have found that by
using NetSupport 24-7 we
can provide our
customers with instant
support at the click of
a button and provide
remote support to
help resolve any issues
they may be
experiencing. We can
resolve problems much
more quickly than
was previously the
case, and have our
customers up and running
again without the need
for engineers to visit
customer premises which
is a win-win situation."
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"When
we started testing
NetSupport 24-7 in
January we were very
suprised by the ease of
use of this service. Our
only remarks concerning
the lack of proxy
support where resolved
and added very quickly
by NetSupport.
The decision to subsribe
was then taken rather
quickly too.
Both we
as administrators and
our customers are very
satisfied with
this superb product,
which in the little time
we have used it, has
already saved us many
unnecessairy
kilometers."
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"We
needed a solution that
would provide the
ability to support our
remote users regardless
of network restrictions
- NetSupport 24-7 has
enabled us to do this
fully.
NetSupport 24-7 have
been well received by
our helpdesk personnel
who already use
NetSupport Manager for
supporting our internal
network clients.
”
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"M2i
selected NetSupport 24-7
after evaluating a
number of on-line
customer chat and remote
support tools.
NetSupport 24-7 provided
the best mix of
performance and
functionality, offering
remote control speeds
far in excess of any
alternative solutions.
It has already delivered
significant operational
savings for our
business."
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"We
supply technical support
to our external users
and we needed remote
access to their laptops
to fix software
problems. NetSupport
24-7 provides a cost
effective solution that
helps us provide a high
quality of service to
our users in the field.
Being able to control
our user's laptops and
resolve their problems
within minutes instead
of having to return them
to base, has helped our
support team
tremendously. We have
also implemented this
same approach with our
dealer network with
immediate results.
NetSupport 24-7 paid for
itself within the first
2 weeks of installation,
in time and user
transport alone!"
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"NetSupport 24-7 is a
brilliant solution for
anybody doing technical
software support. With
NetSupport 24-7 we are
saving money by
resolving calls quicker,
avoiding unnecessary
driving and have lower
telephone bills.
Our customers are very
pleased with the
improved call resolution
time made possible by
NetSupport 24-7.”
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"Using
NetSupport 24-7 has now
enabled our company to
secure more support
contracts now that
geographical location is
no longer an issue.
Being able to take
control of a client’s
machine and resolve
their issue within
minutes has had a great
affect on our business,
we now have happy
technicians and even
happier clients."
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"NetSupport
24-7 is a great
web-based tool for
remote support. Its ease
of use for both end-user
and operator is a main
factor when resolving
computer related issues
remotely.
Dealing with a broad
spectrum of clients who
have ranging knowledge
of computers is no
longer a problem by
using NetSupport 24-7
and its powerful
functionality and user
friendliness.”
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"Claritas
Technology are committed
to providing a market
leading support package
for our
Media Centre systems
and we provide
various support options
to suit
the level of
assistance our
customers
require. This
ranges
from simple email
support
through to remote
assistance. We can
securely access a
customers media
centre,
with their
permission,
via the internet to help
with
product installation
and troubleshooting.
By using NetSupport 24-7
we are able to provide a
great level of customer
service and we now
measure support
resolution times in
minutes rather than
hours, days or weeks.
NetSupport 24-7 fits in
with the philosophy of
Claritas Technology
where the focus is on
performance and personal
service and providing
products that are easy
to use and stable. NetSupport
24-7 ticks all the boxes
in these areas!."
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"Now we have NetSupport
24-7 we are totally
addicted !
We really can't imagine
how we ever managed
before we had it.
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