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Q. What is required on the End users
PC to allow Remote Support ?
A. The simple answer is nothing. The beauty of NetSupport 24-7 is that
we don't require a prior installation of our technology. Any user
needing support, with a simple network connection can be delivered full
Remote Support in a matter of seconds.
Q. What platforms are supported ?
A. NetSupport 24-7 currently provides remote support functionality for
any PC running Windows 95, 98, ME, Windows NT4, 2000, 2003 or XP. A
Linux and Mac client will be available in the next quarter.
Q. Does it work even if an End User is behind a firewall ?
A. Yes, NetSupport utilises http communication to allow secure
communication between the Operator and End user, even if both parties
reside behind firewalls. No configuration is required at an End User
site.
Q. What type of network connection is required ?
A. NetSupport 24-7 is an internet based solution, any connection from a
128k ISDN connection, ADSL, DSL, Cable through to a LAN connection can
be utilised. As a general rule of thumb, if your PC can connect to the
Internet it will be suitable for on-demand support, but of course the
slower your connection, the slower the speed of the service.
Below is an example of the maximum performance available based on a
range of connection types.
|
Bandwidth
|
Type
|
Max download speed
|
Download 2Mb
|
|
128 kbps
|
ISDN
|
16 Kb / Sec
|
2 min 8 secs
|
|
256 kbps
|
DSL 256
|
32 Kb / Sec
|
1 min 4secs
|
|
512 kbps
|
Cable
|
64 Kb / Sec
|
32 secs
|
|
1000 kbps
|
DSL 1Mbps
|
125 Kb / Sec
|
16 secs
|
|
1544 kbps
|
Full T1
|
193 Kb / Sec
|
11 secs
|
|
2000 kbps
|
DSL 2 Mbps
|
250 Kb / Sec
|
8 secs
|
Q. How secure is NetSupport 24-7 ?
A. Put simply, Very. The product utilises industry standard encryption
ranging from 56bit DES to 256 bit AES encryption. Both parties are
securely authenticated via the NetSupport 24-7 gateway and unlike other
remote control solutions, a client is not required to be in operation at
all times on a users PC.
Q. How much will it cost me to implement the solution for my
customers ?
A. To use NetSupport 24-7 hosted solution, absolutely nothing. You can
create an account for free and evaluate all of the features within the
product. Once you decide to implement the solution, you simply sign up
to either a monthly or annual subscription based on your likely usage
levels. The key to NetSupport 24-7 is that you can provide support to an
unlimited number of end users, at no upfront cost, you only pay if you
actually have to support them.
Q. What is involved in setting up NetSupport 24-7 ?
A. Select the register option from the NetSupport 24-7 website. An easy
to use wizard will take you through the 3 main steps to setup your
account. Firstly define your company details, secondly create accounts
for all of your helpdesk operators and finally, specify what features
you want enabled in your on-demand client setup. Start to finish should
take no longer than 15 minutes.
Q. Is the solution both Reliable and Proven ?
A. NetSupport Technology is currently installed on in excess of
5,000,000 systems worldwide and has been available for 14 years. Our
Remote Control products are recognised as market leading technologies
and a list of awards and accreditations are available to warrant this.
Q. Can I try NetSupport 24-7 without making any commitment ?
A. Absolutely! You can sign up now and try the product for 14 days
without any commitment. We don't ask for any credit card details or
purchasing information.
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