|
|
|
 |
 |
 |
|
|
|
|
 |
 |
 |
Would you
like to provide instant remote
support - anywhere in the world
relying simply on an Internet
connection?
No previous connection to a PC
is needed and no software is
required to be pre-installed.
The customer requiring support
simply clicks on a link and this
immediately instigates a chat
session with an operator via our
central secure gateway.
Full two way chat is supported
and in addition an operator can
push web pages and pre-defined
scripted chats to the end user.
If more detailed assistance is
needed the operator can send a
dynamic NetSupport 24-7 Client
to the customers PC in a single
action. In seconds the operator
can see both the users screen
and detailed system information
such as inventory, active
services, processes running as
well as the ability to transfer
files and much more.
Once the problem is resolved, on
disconnect the NetSupport 24-7
client is completely removed and
the users PC returns unchanged
to its original condition. A
full history of the call is then
available for both the operator
and the customer.
The result is faster, more
efficient problem resolution,
increased customer satisfaction
and reduction in your overall
support costs. As an additional
benefit you pay based on use, so
no matter how big your customer
base is, you don't have any
upfront costs. That has to be
Refreshing ! |
|
|
 |
| |
 |
Web based
for instant on-demand support.
Works
seamlessly through any Firewall.
File
Transfer for delivering
updates and patches to the end
user.
Real
time Control of
system processes,
services, and applications in
memory.
Enhanced
communications with Chat,
Message and
Whiteboard.
Complete
dynamic Hardware and Software
Inventory of the End User PC.
Technology
installed on over
5,000,000 desktop
systems.
Remote Control Vendor with 14
years Market presence. |
| |
| |
|
|
 |
|
 |
|
|
 |
|
|
|
|
|
|
|
Shorten
call times.
