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SERVAplex specialises in providing high-end software solutions for small to large enterprise customers. We offer the IT sector reliable, proven and best of breed  products and can provide the expertise to implement and support the high-end solutions required to ensure IT infrastructure reliability.

We maintain close relationships with our software and hardware partners, enabling us to provide an enhanced value service to all our customers.
 
Our sales and technical staff attend regular partner training courses to update and maintain the skills and knowledge required for our complete product range.

 
 
 
 
DNA NetSupport DNA logo
NetSupport DNA
version : 2.00 | platform : PC (IBM Compatible)
Features
 
 User Management :  
     
NetSupport DNA provides a range of features to locate and Manage PCs and Users within a networked environment. Not only does DNA store key user data (Name, Telephone etc.) but it also provides detailed storage of supporting Asset, Lease and Maintenance data. In addition DNA provides the customer with the ability to customise the data to be gathered and collated from each user.

DNA also provides the mechanism to create Dynamic groups, these are added to the main Company Tree view and can contain PCs from any number of departments. A typical group might be "all PCs with Windows XP and more than 256Mb of Ram".

Other supporting Tools include Connection Statistics, Find User, Chat, Message and a powerful Data Query Tool.
 

  User Management with DNA
     

 User Management with DNA
     


 
 Hardware Inventory :  
     
NetSupport DNA features a powerful Hardware Inventory module that presents a wealth of information about a specific PC, from CPU and BIOS to Memory, Memory slots used and even those available for future expansion.

When viewing the Company as a whole or a department, DNA provides quick and easy summaries by category, such as all PCs grouped by OS, CPU type or Memory.

CLICK FOR EXAMPLE

Manually Input Hardware Items :

Whilst the DNA server will dynamically retrieve information from any machines that have a Client installed, in case of remote offices outside the network, manual intervention may be required in order to gain complete inventory information.

Similar to the "Add User" utility, NetSupport DNA v2 also provides a "Non Scanned Hardware" utility where peripheral equipment such as routers, web cams or speakers can be manually inputted into DNA's inventory and associated with existing PCs.

  Hardware Inventory with DNA
     

 
 Software Inventory :  
     
DNA features a detailed summary of all applications detected on a target PC, this information including supporting application Icon is displayed on either a PC by PC basis or on a group basis where totals (with a drill down) for each application are shown.

Data gathered can be customised to group differing versions of a common application, reflect company licence limits and more.
  • Ability to report the number of applications installed on every DNA Client within the Company.
  • Monitor current licence levels.
  • Software Inventory can be configured by the User to run at different time intervals.
  • Inventory settings can be configured for all DNA Clients or separate Departments.
  • NetSupport DNA provides the option to customise applications into groups. Applications gathered can be customised to group different versions of the same application, including the number of valid licences.
  Software Inventory with DNA
     
 

 
 Application Metering :  
     
Identifies all applications installed on Client PCs the DNA application Metering component reports back all applications used on a Target PC, details reflect the time the application was started and finished, the actual time it was in use and when viewed at departmental level, summaries by frequency of use or by duration are shown.

In addition application usage can be restricted on target PCs by Time of Day, for all users or usage can be limited to specified PC's.
 

  Application Metering with DNA
     

 
 Internet Metering :  
     
Like Application Metering, the DNA Internet Metering Module provides a detailed summary of activity on a user PC, in this case for Internet (or Intranet) activity. URL's visited, duration on a page and page analysis within a specific URL are all recorded. DNA even provides a quick link to review a specific URL.

Internet Metering also provides the Operator with the ability to restrict URL access based on its status of Approved or Restricted and by a flexible time based policy.
 

  Internet metering with DNA
     

Internet metering
     
 
 Hardware and Software History :  
     
Effective Asset Management not only relates to knowing what assets are currently located on the network but also to being able to identify historical changes.

The History option enables you to track changes to a Clients Hardware and Software. Each time DNA gathers Inventory data it compares the current details against information already held on the server and if there are any differences they are recorded in the History.  
     

 

 Gathering Inventory for Remote Users  
     
In order to maintain accurate asset information it is vital that all user/hardware and software related data is recorded. Whilst the DNA Server will dynamically retrieve information from those machines that have a Client installed, there will be instances where peripheral equipment, such as routers, will not be found or remote PCs that are not connected to the network.

To ensure that this information is known, DNA provides you with the tools to add details of 'non-scanned' items manually.

Often, the user base comprises remote PCs that cannot be found dynamically when using DNA, such as users in remote offices not connected to the network. Therefore any asset information gathered for the enterprise as a whole may be incomplete without details of these remote PCs.

The DNA v2 "Add User" tool enables the enterprise to maintain a record of those remote users, along with their associated hardware and software. In order to maintain accurate asset information it is vital that such details are reported within DNA.

The file DNAInv.exe, installed in the DNA program folder, is sent to the user who runs the utility on their machine. This creates an Inventory for the local machine, which is then returned to the operator who imports the information into DNA. The user details are added to the tree view along with the Inventory.
     


 
 Extended File Search Facility :  
     
NetSupport DNA Software Inventory gathers and reports on all installed applications across your enterprise.

This functionality has been expanded by additionally providing the ability to search target folders and report back on all files that match your pre-defined criteria.

For example, searches can now be carried out to list all .mp3, .avi, .doc files or similar.  
     

 Quick Sortable Inventory View :  
     
DNAs Query Tool now provides the facility to attach a query to the component it relates to enabling operators to produce customised reports, which can be quickly accessed from the relevant information window. Results are presented on screen and the data can be sorted to suit individual requirements.

The new Query view allows a Console user to create custom on screen reports, viewable in a single click, that can be sorted "on the fly", providing the flexibility to create a truly customised interface.  
     
 Smart Update :  
     
NetSupport DNA 2.0 includes a new smart update facility. In future a console user can select the "check for updates" option, this will connect to the NetSupport Group website, check and where appropriate download any new updates available for the product.

Once downloaded, these updates are automatically applied to the DNA server, all console users and all clients across the enterprise, providing single click update management. 
     

 
 Application Groups :  
     
From within both the Software Inventory and Application Metering views, NetSupport DNA now provides customized Application Groups.

In essence applications of a common type i.e. "Games, Utilities" can be assigned to application groups, and these can then be used to show focused Inventory or Metering results on screen by category.
     
  
 Software Distribution Warehouse :  
     
To ease network traffic congestion when executing large-scale deployments, DNA enables you to nominate a Client, ideally local to the target machines, to act as a 'distribution warehouse'.

When the Package is deployed, rather than the server pushing it to each Client in turn, it installs at the Warehouse Client, which then distributes it to the remaining targets.  
     
 
 Application Packager :  
     
Designed for situations where the application to be rolled-out does not have its own 'silent' install routine. The Packager enables operators to record and playback a 3rd party installer.

All necessary keystrokes and mouse movements are stored in a script, which is then played back at Client PCs without the need for user intervention.       
 
 
 

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