NetSupport Manager: Highlights
This page
provides an
overview of some
of the key
features
included in
NetSupport
Manager. Please
refer to the
individual
platform "tabs"
above for a full
list of
functionality
available within
the product.
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Remote Control of a PC
Watch,
Share or Control
the screen,
keyboard and
mouse of a
workstation
irrespective of
colour depth,
resolution,
network protocol
or operating
system. Use the
Audio functions
on multimedia
capable PCs' to
talk to your
users while
providing
support.
NetSupport
Manager is
consistently
recognized in
comparative
reviews as
offering the
fastest remote
control
performance
available.
Monitoring
Systems
with interactive
Thumbnails
The Monitor Mode
feature allows a
Control to
display a
"Thumbnail" view
of all connected
Client
workstations
simultaneously.
Thumbnail size
can be adjusted
on the fly, as
can the update
interval. In
addition, the
Control users
can mouseover a
specific
thumbnail for an
expanded view of
the selected PC.
This provides a
unique feature
within Remote
Control
solutions to
allow an IT
manager to keep
a constant eye
over critical
systems and
immediately
identify if
systems need
intervention.
The View also
provides key
information such
as OS type ,
network address,
the current
logged on user
and the computer
name for easy
identification.
Hardware
and Software
Inventories
Obtain a
real-time view
of the hardware
and software
installed on the
target
workstation at
the click of a
button, without
ever needing to
leave the
NetSupport
Control program
to gather this
information.
NetSupport
Manager collects
over 80 items of
information,
specifically
about the
hardware or
environment of
the Client PC. A
full inventory
of current
installed
applications is
also provides as
well as
installed
hotfixes. To aid
in remote
support and
diagnostics, you
can also
remotely view,
and security
permitting
control,
applications in
memory,
processes
running and
installed
services.
File
Transfer
and
Distribution
File
Transfer:
Transfer
and manipulate
files between
workstations
using a simple
"drag & drop"
interface.
Synchronise
directories on
two workstations
or edit files
and attributes
directly.
NetSupport
Manager utilises
intelligent
"Delta File
Transfer" to
reduce data
transfer times
when overwriting
files that
already exist by
checking
individual
blocks of data
within a file
and only
transfering
changed data.
This feature is
enabled by
default and
applies to all
file types. The
performance
benefits are
most noticeable
on slower
connections.
File
Distribution:
Distribute files
and data from a
central
NetSupport
workstation to
multiple Client
workstations
simultaneously
and with a
minimum of
keystrokes and
effort. Using
this feature,
you are able to
Distribute files
to:
- All connected Clients;
- Selected Clients;
- A pre-defined Group of Clients.
Explorer Desktop Integration
When a NetSupport Manager control is installed onto a PC, it integrates directly with explorer, allowing you to launch key functionality direct from your system without needing to first start NetSupport.
A typical
example would be
within Network
places, where on
viewing a list
of PCs on the
network, by
selecting the PC
icon and using
right mouse
click,
NetSupport
Remote Control,
Chat and
Inventory
options are
available to
launch.
Remote
Deployment
The NSD utility (NetSupport Deploy) provides Network Administrators with the facility to install and configure NetSupport Manager on multiple workstations from a central site without the need to visit the machines individually.
With NSD, you can:
- Remotely Install a NetSupport package on multiple workstations simultaneously.
- Create and download specific Client Configurations to multiple workstations.
- Remotely update NetSupport License details on multiple workstations.
- Remotely Uninstall a NetSupport package from multiple workstations simultaneously.
Show Function
Use the powerful Show function to conduct computer-based training without the need for overhead projectors, video splitters or any additional hardware. Show your Screen, a selected monitor or just a selected application to any number of connected computers in real-time. Utilise a range of on screen annotation to tools to aid in your presentation or training.
Scripting and Scheduling
NetSupport includes a powerful Scripting Language and Scheduler that allows you to automate the tasks you would normally perform repetitively in the NetSupport Control and run them at a time when most convenient to you. Scripting contains a wealth of Desktop Management functions such as the ability to interrogate Clients and retrieve information such as free disk space; what operating system they are running…
You can even use
NetSupport
Scripting to
distribute
applications by
using a
combination of
File Transfer,
Remotely Execute
Applications and
edit the
Registry. In
simple terms,
anything you can
do manually with
NetSupport
Manager, you can
do automatically
with NetSupport
Scripting.
Power
Management
If your
workstation
hardware and
software
supports "Wake
on Lan", you can
use NetSupport
to Power on /
off your
workstations
over the LAN.
Ideal if needing
to copy data to
a machine that
is turned off.
Printer
Redirection
The latest
release includes
improvements to
capturing client
print output
including
support for
Network and USB
printers.
NetSupport
Manager now also
uses the WMI
service
(available on XP
and above) to
create a
""Standard
TCP/IP Port""
which it uses to
provide print
capture support.
The
Implementation
on Window 2000
clients is
similar but as
the WMI Service
is not available
as standard the
registry is
updated by
Manager to add
the ""Standard
TCP/IP Port.
64Bit
Support
NetSupport
Manager supports
remote control
of all x64 (AMD
/ Intel)
platforms,
including
Windows XP64 and
Windows 2003
Chat
and
Audio Support
Conduct a two
way chat session
between selected
multiple users
in either text
or full audio
mode.
Should the Chat member not respond, you can send an audible beep to each workstation by selecting "Send Beep". Use the "Invite" function to add Clients when the Chat session is in progress and send a copy of the Chat progress by using the Send discussion history option. The contents of a Chat session can be stored for future reference.
NetSupport
Manager also
offers
Bi-Directional
Audio - extended
audio support
allowing one way
talk, listen and
full
bi-directional
audio
conversations
outside of a
remote control
session. Audio
support is
available over
all LAN/WAN and
Internet based
communications
Interactive
Whiteboard
To both aid training and the effectiveness of support, a Whiteboard feature is now available from within a chat / multi-chat session. Similar to Annotate, the Control is able to use a range of screen highlighting tools to visually support their text chat with invited users.
Launch Applications
NetSupport Manager includes the Launch Application feature that allows you to remotely start applications on a remote PC, start installer routines and much more.
This feature
combined with
File
Distribution,
provides a quick
and effective
means of
providing remote
updates.
Messaging
Send a
NetSupport text
message to one
or more chosen
PC's, or even
broadcast to all
PCs on the
network. Ideal
for alerting
your users of an
impending server
shutdown or
similar.
Help
Requests
Enable your
NetSupport users
to send help
requests
directly to your
helpdesk when
they need
assistance. The
help request can
either be sent
to all availble
Operators, or
directed to
specific
operators based
on user defined
accounts.
