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SERVAplex specialises in providing high-end software solutions for small to large enterprise customers. We offer the IT sector reliable, proven and best of breed  products and can provide the expertise to implement and support the high-end solutions required to ensure IT infrastructure reliability.

We maintain close relationships with our software and hardware partners, enabling us to provide an enhanced value service to all our customers.
 
Our sales and technical staff attend regular partner training courses to update and maintain the skills and knowledge required for our complete product range.

 
 
 
 
 
 

Comprehensive Security

Full and comprehensive security is built into all modules. Everything from simple password protection through to integration with NT Security, Active Directory and 256 bit AES encryption. Record and Replay remote sessions for audit purposes. You can even profile individual Control users and Client workstations to provide different security levels and capabilities.

Key Security Features:

  • Password Protection of all systems.
  • User acknowledgement (User must be present and authorise each inbound connection request).
  • Data Encryption - configurable options from 56 bit DES to 256 bit AES.
  • Security Keys (makes the licensed copy of NetSupport unique to the organisation and non-compatible with other copies of the software).
  • Record and Replay remote control sessions to keep history of all activity during a session.
  • Limit connectivity by user account or originating IP address ( only allow connections from known locations).
  • Blank client screen when performing confidential actions.
  • Auto logout of a remote system on disconnect (avoids a system being mistakenly left in a logged in state).
  • User defined Inactivity Timeout on open connections.
  • Dialback security for dialup connections.
  • Centrally deploy and manage security configurations from a single location.

Integrated Security:

  • Integrate with existing NT User profiles to validate inbound user before a connection request is accepted.
  • Integrate directly with Active Directory profiles for user validation.
  • Supplied with Active Directory templates to enable system wide compliance with pre-defined client configurations.
  • Profiled functionality - allow different functionality to be available depending on the authenticated user making a connection.
  • Full event and history logs including integration with OS event logs.
 
 
 
 
 
 
 

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Manual  (pdf)