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SERVAplex specialises in providing high-end software solutions for small to large enterprise customers. We offer the IT sector reliable, proven and best of breed  products and can provide the expertise to implement and support the high-end solutions required to ensure IT infrastructure reliability.

We maintain close relationships with our software and hardware partners, enabling us to provide an enhanced value service to all our customers.
 
Our sales and technical staff attend regular partner training courses to update and maintain the skills and knowledge required for our complete product range.

 
 
 
 
NSM Netsupport Manager Logo
NetSupport Manager
version : 9.5  | platform : PC (IBM Compatible)
Features
 
 FEATURES : click on the features to learn more...
 
 
 Remote Control
 
Internet Gateway
 
Hardware/Software Inventory
 
Monitoring
 
File Transfer
 
File Distribution
 Desktop Integration with Explorer
 Printer Redirection
   Enhanced Platform Support
 
Active X Web Browser Support
 
Show Function
 
Remote Deployment
 
Comprehensive Security
 
Scripting & Scheduling
 
Power Management

 64 Bit Support
 
 
NSM 9 features an 'Enhanced UI':



Widespread revisions have been introduced to all icons and user interfaces, ensuring a modern look and feel together with simplifying the process of
navigating through the product.
 

 Remote Control :  
     
Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of colour resolution, network protocol or operating system. Use the Audio functions on multimedia capable PCs' to talk to your users over the network, dial-up or Internet link.   Remote control Screenshot
     

 
 Internet Gateway :  
     
Delivering seamless Remote Control between PCs that may be located behind different firewalls. The NetSupport Gateway provides a stable and secure method for NetSupport enabled systems to locate and communicate via http.

The Gateway component needs to be installed on a PC allocated with a static IP and accessible to both Control & Client PCs. The Gateway connectivity is provided using HTTP and requires that the Control & Client workstations be configured to use new HTTP transport. By default the NetSupport Gateway will listen for Controls and Clients on the NetSupport registered Port 3085.

The Gateway Licensing Control will work by the Gateway using the same Licence Key to the Control & Client workstations. The Gateway will only allow clients to connect while the number of Clients is less than or equal to the number of Clients in the licence file.



NSM v9.5 now offer optimised performance featuring an updated HTTP transport used for secure connections over the internet and through firewalls. This latest version delivers industry leading performance increases and date reduction representing a 25% improvement in remote control performance compared to NSM v9.1

 

  Internet Gateway screenshot
     

 
 Hardware & Software Inventory :  
     


Obtain a real-time view of the hardware and software installed on the target workstation at the click of a button, without ever needing to leave the NetSupport Control program to gather this information.

In addition, v9 collects over 50 items of information, specifically about the hardware or environment of the Client PC, where you can obtain details of applications in memory, installed hot-fixes, processes running and installed services.

As well as real-time reporting, NetSupport Manager also provides the tools, security permitting, to allow you to remotely stop and start services, end applications and more.



TheNetSupport Manager Linux client now features full Hardware and Software Inventory reporting in addition to the previous Windows based systems supported.

  Hardware Inventory Screenshot
     
 



Software Inventory Screenshot
     


 
 Monitoring :  
     
Use NetSupports Scan function to monitor exactly what is happening on your networked workstations and servers and to see what you users' are doing. Cycle through one or multiple workstations' displaying their screens on your control console.

Monitor Mode :
The new Monitor Mode feature allows a Control to display a "Thumbnail" view of all connected Client workstations simultaneously.



New for v9.5:
Interactive Thumbnails: Version 9.5 now features real time monitoring of systems using active Thumbnails. Thumbnail size can be adjusted on the fly, as can the update interval. In addition, the Control users can mouseover a specific thumbnail for an expanded view of the selected PC.
  Monitoring Screenshot
     

 
 File Transfer :  
     
Transfer and manipulate files between workstations using advanced "drag & drop" technology. Synchronise directories on two workstations or edit files and attributes directly.

v9.5 now utilizes intelligent "Delta File Transfer" to reduce data transfer times when overwriting files that already exist. NetSupport now checks blocks of data and only transfers changed data within the file being transferred. This feature is turned on by default and applies to all file types. The performance benefits are most noticeable on a slow link.

Furthermore, File Transfer now opens to the last used directory on the Control machine.
 

  File transfer screenshot
     

   File transfer in NSM File transfer in NSM
     

 
 File Distribution :  
     
Distribute files and data from a central NetSupport workstation to multiple Client workstations simultaneously and with a minimum of keystrokes and effort. Using this feature, you are able to Distribute files to:
 
  • All connected Clients;
  • Selected Clients;
  • A pre-defined Group of Clients.
  File Distribution
     

 
 Desktop Integration with Explorer :  
     
When a NetSupport Manager control is installed onto a PC, Manager now integrates directly with explorer, allowing you to launch key functionality direct from your system without needing to first start NetSupport.

A typical example would be within Network places, where on viewing a list of PCs on the network, by selecting the PC icon and using right mouse click, NetSupport Remote Control, Chat and Inventory options are available to launch.

  Desktop integration
     

 
 Enhanced Platform Support :  
 

NetSupport Manager offers comprehensive multi-platform support for Windows, Linux, Pocket PC and MAC systems, providing complete compatibility to match today's business environment. As standard, Linux (SuSE, Red Hat / Enterprise, Mandrake and Fedora distributions) and Pocket PC are supported ensuring, when combined with the existing Windows and MAC compatibility for all commercial platforms is available at no extra charge.



To extend the usage and benefits of NetSupport Manager, v9.5 includes additional support for both Intel based Mac computers and the Solaris OS. NetSupport Manager 9.5 now carries Mac Universal certification and is the first Remote Control solution available with full support for the new Intel based systems. The Solaris release is available for SUN SPARC systems.




New for v9.5:

The NetSupport Manager Linux client now features full Hardware and Software Inventory reporting in addition to the previous Windows based systems supported.

New for v9.5:
Both Linux and Mac support in NetSupport Manager 9.5 has been extended to include full http support via the NetSupport Gateway, delivering far greater operational flexibility.

New for v9.5:
The NetSupport Manager 9.5 client now offers support for 64 bit Intel and AMD platforms, including Windows XP 64 and Windows 2003 64. The support is available for x64-based systems.

   

 
 Active X Web Browser Support :  
     


Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of colour resolution, network protocol or operating system. Use the Audio functions on multimedia capable PCs' to talk to your users over the network, dial-up or Internet link.

 
  Active X web browser support
     

 
 Show Function :
   
Use the powerful Show function to conduct computer-based training without the need for overhead projectors, video splitters or any additional hardware.

In addition, the new Broadcast Show feature greatly improves Show performance when the central control workstation needs to demonstrate to multiple users.
 

 
 Remote Deployment :
   
Remote Deployment: The NSD utility (NetSupport Deploy) provides Network Administrators with the facility to install and configure NetSupport Manager on multiple workstations from a central site without the need to visit the machines individually.

With NSD, you can:
  • Remotely Install a NetSupport package on multiple workstations simultaneously.
  • Create and download specific Client Configurations to multiple workstations.
  • Remotely update NetSupport License details on multiple workstations.
  • Remotely Uninstall a NetSupport package from multiple workstations simultaneously.

With v9.0, the Client version (if installed) is displayed within the list. This works by making a pseudo connection to the Client and reading the response to determine the version. any installed version before v7 of NSM is reported as "Pre v7.00" in the list.

Furthermore an additional configuration option has been added allowing the user to only deploy NSM to workstations that have an older version or no version at all. The Client version is also checked, displayed and logged during the deploy process.

(NB. NetSupport Deploy is currently only supported on Windows XP*, 2000 and NT workstations. *Specific information on how to deploy to machines running XP, can be found on our website at: HERE)

 

 
 Comprehensive Security :
   
Full and comprehensive security is built into all modules. Everything from simple password protection through to integration with NT Security and AES encryption up to 256 bit.

Record and Replay remote sessions for audit purposes. You can even profile individual Control users and Client workstations to have different security levels and capabilities.

Within v9.0, the Client can "force" the Control to use encryption at a preset level. Once set the Client then notifies the Control which encryption it needs. The Control will then set its encryption, for that connection only, to be at least as secure as the Client is requesting.
 
 

 
 Scripting & Scheduling :
   
NetSupport includes a powerful Scripting Language and Scheduler that allows you to automate the tasks you would normally perform repetitively in the NetSupport Control and run them at a time when most convenient to you.
Scripting contains a wealth of Desktop Management functions such as the ability to interrogate Clients and retrieve information such as free disk space; what operating system they are running…

You can even use NetSupport Scripting to distribute applications by using a combination of File Transfer, Remotely Execute Applications and edit the Registry.

In simple terms, anything you can do manually with NetSupport Manager, you can do automatically with NetSupport Scripting.
 
 

 
 Power Management :
   
If your workstation hardware and software supports it (Wake on Lan NIC cards), you can use NetSupport to Power Up / Power Down your workstations over the LAN. Ideal if needing to copy data to a machine that is turned off.

 
 Printer Redirection
   


The latest release includes improvements to capturing client print output including support for Network and USB printers.

Manager 9.50 now uses the WMI service (available on XP and above) to create a ""Standard TCP/IP Port"" which it now uses to provide print capture support. The Implementation on Window 2000 clients is similar but as the WMI Service is not available as standard the registry is updated by Manager to add the ""Standard TCP/IP Port.
 

 
 64 Bit Support
   


NSM v9.5 now supports remote control of all x64 (AMD / Intel) platforms, including Windows XP64 and Windows 2003*


*Italian Support Coming soon
 

 

 
 
 

Product Index


Overview
Features
Highlights
Applications
System Requirements
Comparison Chart
Connectivity Matrix
NetSupport Manuals