Chat :
Conduct a two way chat session between selected multiple users in either text or full audio mode. Should the Chat member not respond, you can send an audible beep to each workstation by selecting "Send Beep". Use the "Invite" function to add Clients when the Chat session is in progress and send a copy of the Chat progress by using the Send discussion history option. The contents of a Chat session can be stored for future reference. NetSupport Manager v9.5 now offers Bi - Directional Audio - extended audio support allowing one way talk, listen and full bi-directional audio conversations outside of a remote control session. Audio support is available over all LAN/WAN and Internet based communications

Whiteboard:
To both aid training and the effectiveness of support, a Whiteboard feature is now available from within a chat / multi-chat session. Similar to Annotate, the Control is able to use a range of screen highlighting tools to visually support their text chat with invited users.

Launch Applications :
NetSupport Manager includes the Launch Application feature that allows you to remotely start applications on a remote PC, start installer routines and much more. This feature combined with File Distribution (see Features page), provides a quick and effective means of providing remote updates.

 

Message :
Send a NetSupport text message to one or more chosen PC's, or even broadcast to all PCs on the network. Ideal for alerting your users of an impending server shutdown or similar.

 

MSN & Dual Channel Support :
Both the Control & Client Configurator programs support the use of MSN (Multiple Subscriber Numbers). This option is only applicable when using the NetSupport Dialup communications over ISDN/CAPI. The option has been provided so that users that have different telephone numbers attached to ISDN channels can specify which channel is to be used when dialing out from the Control or receiving calls on the Client / Bridge workstation.

 

Enhanced Connected Message :
The optional Client Customisable text messages displayed while connected or viewed automatically moves out of the way when you mouse over the message area so as not to obscure the View Window.

 

Centralised Management :
Manage and support users, client configurations and security profiles from a central console.

 

Remote Communications :
Dial-Up, ISDN, CAPI / TAPI and Internet support is included as standard and at no extra cost.

 

Help Requests :
Enable your NetSupport users to send a message to your helpdesk that they need assistance. The Helpdesk can then instantly connect to and work with that user.

 

Remote Command Prompt :
By launching the Command Prompt Window, a Control can remotely execute command line instructions at a connected Client.