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SERVAplex specialises in providing high-end software solutions for small to large enterprise customers. We offer the IT sector reliable, proven and best of breed  products and can provide the expertise to implement and support the high-end solutions required to ensure IT infrastructure reliability.

We maintain close relationships with our software and hardware partners, enabling us to provide an enhanced value service to all our customers.
 
Our sales and technical staff attend regular partner training courses to update and maintain the skills and knowledge required for our complete product range.

 
 
 
 
 
Application and Service Monitoring
 
With up.time, monitoring critical applications, databases, web servers, network devices and critical system-level services is a simple task. You can choose from any of up.time's built-in monitors or quickly define your own custom probes in minutes. Built-in template monitors are easy to configure and include:


Application Monitors
  • SQL Server[Enhanced]
  • Monitor SQL Server[Basic]
  • IIS
  • Exchange
  • Oracle [Basic]
  • Oracle [Enhanced]
  • HTTP [Web Server]
  • MySQL
  • Check for Process
  • External Event
  • Sybase

Service Monitors

  • Performance
  • POP
  • Windows Service Check 
  • DNS
  • SMTP [Mail] 
  • Process Count
  • FTP 
  • up.time 
  • File System Capacity
  • Active Directory/LDAP
  • Custom 
  • IMAP
  • NNTP [News]
  • TCP
  • NFS
  • PING
  • UDP
  • SNMP
  • SAMBA
  • YP [NIS]
  • DHCP
  • SSH
  • Windows Event Log Scanner

Active Directory/LDAP Monitor
This monitor allows you to issue queries against Active Directory or LDAP databases and check for specific responses to validate that the directory services are alive and responding properly within specified time limits.

CHK4 Monitor [Check for a Process]
Verify that critical processes are up and running with the CHK4 Monitor, by specifying them by name and the time limit within which they must respond.

Custom Monitor [User Definable]
For situations where the basic built-in up.time monitors are not adequate to monitor special systems, applications and proprietary devices, the Custom Monitor allows you to execute custom scripts that you develop which then trigger specific alerts. A powerful monitor to ensure up.time is monitoring everything critical in your enterprise. Just tell the Custom Monitor where your scripts are located and up.time will execute them for you at the frequency you specify.

DHCP Monitor
Monitor DHCP servers to ensure they are running and yielding correct responses. The DCHP monitor issues a DHCP broadcast request from the up.time Monitoring Station and then immediately returns the allocated IP to the pool.

DNS Monitor
DNS Monitor asks the system specified in 'hostname' to lookup the system specified in the DNS settings field. This is equivalent to an 'nslookup' <hostname_with_dns><hostname_to_lookup>.

Exchange Monitor
The Exchange Monitor is used to identify when the Microsoft Exchange performance counters that you care about exceed specific thresholds. For example, if the number of inbound connections surges, or the message queue length grows large (indications of SPAM, Denial of Service Attacks, or simply the inability to deliver mail), then up.time will notify you immediately. The following MS Exchange thresholds can be monitored:

-WebMail Message Sends/sec
-WebMail Authentications/sec
-SMTP Bytes Sent/sec
-SMTP Bytes Received/sec
-SMTP Bytes Total/sec
-SMTP Local Queue Length
-SMTP Messages Sent/sec
-SMTP Inbound Connections Current
-SMTP Outbound Connections Current
-SMTP Connection Error/sec

EXTEVENT Monitor [External Event Check]
Monitoring applications for critical error messages and then taking recovery action is easy with the EXTEVENT Monitor. These messages or events are sent to up.time which then triggers the appropriate alerts.

FSCAP Monitor [File System Capacity Check]
Monitor all your critical files systems with the FSCAP Monitor. The FSCAP Monitor looks at all file systems on the monitored servers and compares their capacities to user specified warning and critical thresholds, thereby warning you of required action immediately. You can also include or exclude filesystems to be checked based on regular expressions.

FTP Monitor
This monitor attempts to open an FTP connection to a server listening on a specified port and lets you know if it is up and running. You can define the exact time limit or threshold to complete the FTP request and then trigger the appropriate Warning/Critical alerts.

HTTP Monitor [Web Server]
Monitor all your web servers and web services via HTTP requests and take appropriate action if web servers are down or not responding within your required time limits. Perform basic checks with this monitor or more sophisticated monitoring such as authenticating against web application servers such as WebLogic or WebSphere, requesting specific URLs and then validating the response received back from your application servers.

IIS Monitor
In addition to the HTTP Monitor described above, which indicates the availability of web services, the IIS Monitor is a powerful tool for being notified when Microsoft IIS performance counters exceed your thresholds. The following metrics can be monitored:

-Bytes Sent/sec
-Bytes Received/sec
-Non-Anonymous Users/sec
-Current Connections
-Connection Attempts/sec
-Logon Attempts/sec
-GET Requests/sec
-POST Requests/sec
-CGI Requests/sec
-ISAPI Requests/sec
-Not Found Errors/sec

IMAP Monitor
Monitor the defaults IMAP ports of any mail servers and quickly verify that they are responding within your specified time boundaries.

MySQL Monitor
Monitor all instances of MySQL in your environment with the MySQL probe. The monitor attempts to connect to the MySQL database instances with user specified userid, password, port and database parameters. Trigger alerts and take corrective action when your MySQL databases are down or responding too slowly.

NFS Monitor
This monitor executes a showmount -e command against the monitored servers and extracts the exact number of NFS file systems that are exported. If the check fails then alerts are generated so you can initiate the appropriate recovery activity.

NNTP Monitor [News]
Monitor your NNTP [News] services using this probe, which issues a query against a news server on a specified port. If the news server does not respond in the given warning or critical time thresholds then alerts are generated.

Oracle [Basic] Monitor
Monitor all your Oracle database instances for availability quickly and easily. This monitor offers two kinds of availability checks: performing a tnsping against the specified port for the Oracle instance on a specific host, and/or running custom SQL*Plus commands against an Oracle instance, to verify that Oracle is not only alive but responding correctly.

Oracle[Enhanced] Monitor
Drill deep into all your Oracle database instances with the Oracle[Enhanced] Monitor and perform in-depth service checks against the following Oracle performance metrics, to ensure the Oracle will meet the performance demands of your mission-critical applications:

-Table Space Usage
-Buffer Cache Hit Ratio
-Data Dictionary Cache Hit Ratio
-Library Cache Hit Ratio
-Redo Log Space Request Rate
-Disk Sort Rate
-Active Sessions
-Blocking Sessions
-Idle Sessions

PING Monitor
The PING Monitor is a simple yet effective way to verify whether your servers are up and responding. This probe sends a configurable number of ICMP ping packets to the monitored server and waits for a specific number of packets to return. # of packets and wait time and user definable.

POP Monitor
Monitor all your standard POP mail servers for availability with this probe, and take appropriate recovery action when your mail servers do not respond within user specified time limits.

ProcessCount Monitor
Keep a close eye on whether your mission-critical applications, databases and web servers are spawning too many processes and bogging down your servers, or whether an application has run amok and is spawning processes continuously when it should not be. This kind of activity which can cause rapid performance deterioration can be easily detected with the ProcessCount Monitor and give you the time you need to take corrective action.

SMB Monitor [Windows Fileshares]
Monitor your SAMBA or Windows file servers effectively with this monitor. The SMB probe can be executed to determine whether file shares are available in general and/or whether specific file shares are available, and then trigger alerts accordingly.

SMTP Monitor [Mail]
Monitor your SMTP mail servers using this probe which tests for the return of a standard mail response header. If an SMTP mail server does not respond in the user specified warning or critical time limits, then alerts are generated to let you know your mail servers need attention.

SQL Server[Basic] Monitor
Monitor all your Microsoft SQL databases with this powerful probe. The monitor allows you to check if the SQL instance is responding on the standard communication port; and send custom SQL Server scripts to the database for processing. Look for the responses you need to ensure your SQL databases are functioning properly and take corrective action when they do not respond within the time limits you set.

SQL Server[Enhanced] Monitor
Drill deep into your Microsoft SQL databases with this monitor which is designed to generate alerts based on SQL servers exceeding critical performance counter thresholds including:

-Tablespace Check
-Lock Waits/sec
-Lock Requests/sec
-Average Lock Wait Time (ms)
-User Connections
-Total Transactions/sec
-Total Data File Size (KB)
-Total Latch Wait Time (ms)
-Latch Waits/sec
-Average Latch Wait Time (ms)
-Maximum Workspace Memory (KB)
-Connection Memory (KB)
-Granted Workspace Memory (KB)
-SQL Cache Memory (KB)
-Total Server Memory (KB)


SNMP Monitor
The SNMP Monitor allows you to query all your SNMP devices for specific OID (enterprise identification id) parameters, and then compare the response to a specific pattern. Generate alerts and take immediate recovery action when your conditions are not met.

SSH Monitor [Secure Shell]
The Secure Shell Monitor tests to see if all SSH processes are responding on their ports. Alerts are immediately generated if the tests fail so you can take recovery action.

Sybase Monitor
Monitor all your Sybase databases using this powerful probe to validate whether your Sybase instances are responding on their standard communication ports; and also send Sybase/Transact-SQL scripts to Sybase for processing to verify that Sybase is not only alive but also responding correctly.

TCP/UDP Monitor [Custom Ports]
The TCP monitor check is a powerful tool for verifying that virtually any system service or application is alive and responding. It allows you to specify a port to be checked and timed for response within user specified time limits. The UDP Monitor works exactly the same way except that all session conversations are executed via UDP.

up.time Monitor [Agent]
This monitor quickly helps you verify that the up.time server agents are up and running. This way you can rest assured up.time itself is functioning properly and will always be there for monitoring all your servers and applications.

Windows Event Log Scanner
Automatically scan your Application, Security and System event logs for critical conditions that you want to know about on a continual basis. With up.time’s built-in Windows Event Log Scanner you can quickly template the messages you want to scan for and the instantly apply this check to all servers across your enterprise. In addition, you can let up.time initiate immediate and AUTOMATIC recovery of your Windows services if they stop responding, by combining this powerful check with the Windows Service Check monitor.

Windows Service Check Monitor
A very powerful monitor which allows you to monitor all your critical Windows services and verify that they are operational on a continual basis. In addition, you can let up.time initiate immediate and AUTOMATIC recovery of your Windows services if they stop responding. This is a simple yet powerful tool for Windows Service management that will reduce downtime and improve overall availability.

YP Monitor [NIS]
Monitor all your NIS servers for specific domains to ensure they are responding, or go a step further and test to see they are functioning properly by requesting a specific key from an NIS table. Generate alerts and take immediate action when a problem is detected.

 
 
 

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