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SERVAplex specialises in providing high-end software solutions for small to large enterprise customers. We offer the IT sector reliable, proven and best of breed  products and can provide the expertise to implement and support the high-end solutions required to ensure IT infrastructure reliability.

We maintain close relationships with our software and hardware partners, enabling us to provide an enhanced value service to all our customers.
 
Our sales and technical staff attend regular partner training courses to update and maintain the skills and knowledge required for our complete product range.

 
 
 
 
 
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GlobalScan [Global View]
up.time's GlobalScan quickly give you an enterprise snapshot of enterprise service health. Simply click on the 'GlobalScan' tab at any time in your browser, and you will instantly see critical metrics that allow you to gauge the overall state of all your IT services and applications, and the trend over the past 24 hours. Easily drill down to any number of regional groups of servers and network devices with one mouse click in order to get more in-depth availability and performance metrics
RadarScan [Regional View]  
up.time's RadarScan view gives you a quick and easy snapshot of all of your servers from your web browser. It's your central bird's-eye view of regional server performance and availability. Color-coded problem identification makes it easy to identify problems that are occurring with server performance, system resources, applications and IT service outages. Problem servers 'float' to the top of your radar view to make their identification quick and easy. Once identified, simply click on the host name, or critical flag and you'll be able to isolate the root cause by drilling down to many root cause analytics, graphs and metrics.
Resource Dashboard  
Need to get a quick and accurate snapshot of critical resources including: CPU, Memory, Disk and Network I/O ? Then simply click on the ‘Resource Dashboard’ link on your GlobalScan view and up.time will instantly give you aggregate statistics at the Enterprise, Server Group (Region) or individual server level. Easy to read resource dials showing total used CPU, Memory, Disk Capacity, Disk Busy and Network I/O will allow you to isolate resource issues quickly and plan accurately to ensure optimal resource capacity across your enterprise
Multi-Server Comparison  
Powerful, yet easy to interpret 3-D and 2-D graphs make simple work of understanding either single server or multi-server overall usage and capacity trends. Compare and co-relate rates of CPU utilization across individual servers or groups of servers with ease. Add trend lines, averages and a host of other summary graph highlights to help you interpret and visualize short and long term system resource trends. Create and print a variety of charts and graphs for management, long-term trend analysis, and capacity planning.
Need detailed CPU statistics? No problem. up.time provides you with many low-level statistics and graphs including: %CPU Usage (Busy), Run Queue Length, Run Queue Occupancy, User Time per CPU, System Time per CPU, Wait I/O Time per CPU, USR/Wait I/O, Sys Total, Spins on Mutexes per CPU, IPC calls per CPU….well I think you get the idea here. If you think of something we DON'T have….please let us know!
Resource Trend Analysis  
Instantly graph and visually analyze how critical server resources such as Memory, CPU, Disk and Network resources are being consumed over the past few minutes, hours, days, weeks or months. Add curve fits and averaging lines to clearly illustrate the direction of trends. For example, up.time offers in-depth memory analytics which include: Free Memory, Cache, Hit Rates, Paging Statistics, Free Swap and a host of other advanced memory statistics.
Application Workload Characterization  
Instantly get a real picture of the workload your applications including: databases, mail servers, web servers, in-house applications, commercial applications (e.g. CRM, ERP, etc.) are creating within your server environment. Get a short, mid-term, or long-term snapshot to assist your planning and decision making during pre-production stress/load testing and post-production application server deployment. Instantly access Workload Characterization views: by Users, by Groups, by Process ID, by Process/Application Names….or if you are running short on time and just need to know "What's Going On?"… just click on: Top 10-Workload Characterization and pick your timeframe to find the culprits that are eating up your server resources.
Quick Root-Cause Analysis  
Simply click on any system being monitored by RadarScan and you'll have detailed insight into any system, its processes, applications and its performance. From here, you will be able to quickly isolate agents responsible for performance degradation by determining how various user and system-level processes are consuming resources. You can also quickly access useful statistics including: Number of Processes, Process Creation Rates, Processes Running/Waiting/Blocked etc.
Monitor Application & Service Availability  
With up.time, monitoring critical applications, databases, web servers, network devices and critical system-level services is as easy as 1-2-3. You can choose from any of up.time's built-in service monitors including: Performance, Process, DHCP,DNS, FTP, File System Capacity, HTTP/IIS (Web Servers), IMAP, LDAP (Active Directory), mySQL, SQL Server (Basic), SQL Server (Enhanced), MS Exchange (Enhanced), NFS, NNTP (News), Oracle (Basic), Oracle (Enhanced), PING, POP, Samba, NT Fileshares, SMTP (Mail servers), SNMP, Secure Shell TCP/UDP ports and more, or you can get creative and quickly define your own custom application probes in minutes
For example you can quickly and easily configure a Web Server (HTTP) monitor which will allow you to interact with any web server either from a basic level, such as port checking, to much more sophisticated probing including authentication against web application servers such as WebLogic or WebSphere, requesting specific URLs and then validating responses received back from application servers. Just edit a quick HTTP form with all the info required to perform the depth of service probing you need, set timing options, decide upon alert levels….and you are off to the races.
Once you've created all your application and services monitors, keeping track of them, editing them or adding more is made simple with up.time's powerful and easy-to-use GUI driven service monitor management system.
Track & Report Service Availability  
From up.time's RadarScan view you are just 1-click away from drilling down to ANY server in your network to quickly get a birds-eye view of exactly what services are running on a specific server and what state they are in (ie. OK, Warning or Critical). You will also immediately know HOW LONG each service has been in it's current state with additional descriptive information and error messages to help you drill-down and figure out what is causing it to move into a warning or critical state.
With just another 2 mouse clicks you can draw pie charts to visually summarize the status of the specific services under investigation over a period of minutes, hours, days, weeks or months, and then include them in your upcoming Service-Level report, or simply print them off and take them to your next operations management meeting.
Or maybe you want to create a report for that meeting that is a bit more comprehensive and also provides server resource data to co-relate with your service level information. No problem…you are just 2 mouse clicks away. Choose from one of up.time's pre-defined reports and simply select the data you want included!
Monitor IT Service Levels  
Need to monitor complex IT services consisting of applications, databases, file servers, and physical server/network infrastructure? No problem. Measuring business-level availability of services such as ERP, Customer Relationship Management, eCommerce/Web Portals, and in-house built environments is made simple with up.time's built-in Meta-Services Monitoring capabilities.
Simply create a new Meta-Service to track overall availability of your business-level IT service, and then add all the lower-level service probes, application probes (eg. web front-end, mail servers, database servers), server host probes and even network probes to monitor access to the servers where critical applications reside that are part of your overall mission-critical IT service.
Meta Service Report  
Once you have done this you can instantly begin to track overall service-level availability through color-coded indicators which will tell you the performance of your business service (meta-service) and allow you to view performance of all your 'sub-level' services
Alerting, Notification and Escalation  
Alerting, notification and escalation options are very powerful management tools built into up.time, which allow a series of reactions to problems detected by up.time service monitors in response to outages, performance thresholds or whatever else is important to you. up.time will take the appropriate action(s) as defined by you in your Alert Profiles, including one or all of:
- Sending an email
- Calling a pager
- Running a system recovery script
- Sending a Windows pop-up to someone
- Sending an SNMP to any 3rd party enterprise management console
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Or just logging the event to file.
Start off by creating you Alert Profile and then decide who is the person or team of people (e.g. Administrators) that need to be notified. It's that simple. up.time will do all the work from here.
Monitoring Disks and File Systems  
Enhanced volume, file system and disk usage data with short or long-term statistics make it easy for system administrators to plan for network storage capacity now, and for the future. up.time provides useful information including:
- Disk statistics such as: Usage, Throughput, Read/Write requests, Avg Queue Length, Avg Service Time, Average Wait Time, Capacity etc.
- Veritas Volume Information
- Top 10 Utilized Disk Profiles
- File System statistics and Graphs
- Overall Capacity Statistics
Monitoring Network Performance  
Keeping track of your servers' performance over your network is simple. By monitoring and collecting server network interface statistics, up.time helps you detect when anomalous activity may be occurring and helps you determine whether a problem is server or network related. Statistics including Network Throughput, I/O (Bandwidth Usage), TCP Retransmits and Network Errors make problem detection and isolation a snap.
Network errors on physical interfaces can quickly be detected. For example, errors including Collisions in 'hubbed' environments, and full-duplex handshake errors between servers and network devices become easy to spot with up.time's visual representation of these vital statistics.
Monitoring User Access to Servers  
Keeping track of User Access to all servers in your network is important, specifically during root-cause analysis investigations when you need to identify both user load and if any correlation exists between user logins (or number of sessions) and specific server problems. up.time does the data capture for your proactively, stores the data and lets you easily access and graph these statistics through a simple pull-down menu. Once you correlate this data with unusual load activity you are well on your way to finding the individual activity that is causing problems for you.
Powerful 3D-Charting and Analysis Functions  
Choose from a multitude of Bar, Line, Surface, Bubble, Pie, Point graphs and then Zoom, Angle, Rotate and Traverse forwards or backwards through graphs to isolate the systems events you need and create highly professional reports which will help you quickly understand system behavior and effectively communicate it to your peers and management. Once you have created the graph you need, you can export and save it quickly and easily into many formats including: Bitmap, JPEG, GIF, PNG, PCX, Metafile and then email it to a peer, save it for your next report or immediately print it off and take it along to your next operations meeting.
 
 
 

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