With the Self Service Reset Password Management solution, end-users now have the ability to securely reset their own Active Directory passwords without having to involve highly technical helpdesk professionals. SSRPM lowers end-user downtime; end-users no longer have to wait for a member of the helpdesk staff to reset their password. It raises helpdesk efficiency, the staff now has more time to focus on other issues rather than tying up valuable resources on the time consuming task and mundane of resetting passwords. Most importantly, SSRPM increases overall IT security, it eliminates false password reset requests and allows IT to track the password changes that are being made by end-users.

Top 5 Reasons to Download SSRPM:

  Efficiencies and Cost: There will be fewer calls to the helpdesk, which will allow the IT department to focus on more critical issues, leading to increased efficiencies and better utilization of staff skills and abilities

  Compliance: The system admin has the ability to track which employees have enrolled and which have not, guarantees password policy enforcement, and it also allows for the tracking and reporting of all user password changes

  Productivity: Increases end-user productivity by eliminating the downtime waiting for the helpdesk to reset a password. Increases overall helpdesk productivity allowing staff members to work on other projects rather than dealing with password reset management

  Technology: User friendly GUI / GINA extensions make it easy to start the reset process. In addition, there is an ASP web interface password reset form available for remote users or for kiosks. SSRPM also provides multiplatform support and multilingual support

  Security: User defined challenge questions verify the user's identity eliminating the risk of fraudulent password reset requests